DexNova consulting limited

Backend Support Officer

DexNova consulting limited

Customer Service & Support

Yesterday
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Job summary

We are seeking a proactive and detail-oriented Backend Support Officer to provide operational support to our Field Support Officers (FSOs) and ensure the smooth coordination of backend activities. The successful candidate will be responsible for reporting, logistics coordination, inventory management, issue resolution.

Min Qualification: HND Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria

Job descriptions & requirements

Responsibilities:

  • Prepare and maintain weekly reports on Field Support Officer (FSO) activities and performance.
  • Extract, compile, and analyze operational data to support business decisions.
  • Coordinate logistics for field operations, including the distribution and retrieval of work materials and equipment.
  • Monitor, track, and maintain inventory records for FSO accessories and operational assets.
  • Receive, document, and follow up on issues reported by merchants and FSOs, ensuring timely resolution or escalation.
  • Liaise with internal teams to ensure operational issues are resolved promptly.
  • Maintain accurate records and documentation of operational activities.
  • Provide administrative and operational support to the Field Operations team as required.


Requirements:

  • Minimum of an HND in any relevant discipline.
  • Must reside on Lagos Island or its environs.
  • Must be available to resume immediately.
  • Proficiency in Microsoft Excel; knowledge of reporting and data analysis is an added advantage.
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work effectively in a fast-paced environment.
  • High level of accuracy and attention to detail.


Preferred Requirements:

  • Experience in operations support, customer support, or administrative roles.
  • Strong analytical and reporting skills.
  • Ability to manage multiple tasks and meet deadlines.
  • Excellent problem-solving and follow-up skills.
  • Experience supporting field teams or operational staff is an added advantage.


Benefits:

  • Pension
  • Health Maintenance Organization (HMO)
  • Transport Allowance


Remuneration: NGN 75,000 per month

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