Associate Process Officer

Responsibilities:

• Assist in mapping, documenting, and updating organisational processes, policies, and standard operating procedures (SOPs).
• Support the review and evaluation of existing workflows to identifycinefficiencies, gaps, and opportunities for improvement.
• Collect, analyse, and document operational data to inform process optimization initiatives.
• Support the implementation of approved process improvements across departments.
• Assist in coordinating internal audits, compliance checks, and process reviews.
• Maintain a centralised repository of process documents, templates, and operational manuals.
• Support training and onboarding by preparing process guides and reference materials.
• Facilitate internal communication on process updates and organisational Protocols.
• Provide administrative and technical support to the Operations and Strategy teams as required.

Requirements:

• A degree or diploma in Business Administration, Management, Industrial Engineering, Project Management, or a related field is preferred.
• Prior experience in operations, process support, project coordination, or administrative roles.
• Experience within a non-profit, development organisation, or a structured corporate environment is an advantage.
• Strong documentation, analytical, and organisational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with process-mapping or project management tools is an advantage.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks, meet deadlines, and maintain attention to detail.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to handle sensitive organisational information with discretion.
• A proactive, solution-oriented approach with adaptability to evolving organisational needs.