Associate, Enquiry Administration in Consulting/Professional Services

Responsibilities:

• Prospective student enquiries.
• Identify and respond to enquiries within 3 working hours of receipt. Enquiries from prospective learners are received by email, the website, telephonically or from walk-in students.
• Log all enquiries on HubSpot within 3 working hours of receipt, ensuring a clear audit trail has been compiled and the status is current.
• Raise an estimate using the relevant format and ensure estimates are accurately prepared and distributed to enquirers within 3hours of request.
• Provide prospective students with the highest level of customer service through effective phone, email and face-to-face communication.
• Build and maintain good relationships with each enquirer and colleagues.
• Discuss study options with enquirers ensuring the most appropriate option is selected.
• Ensure that all interested students are contacted for marketing purposes and that follow ups are maintained.
• Provide detailed weekly reports on activity, statuses and challenges. Convert the enquirers and secure the sale by ensuring that the student is registered into the relevant system.
• Liaise with Accounts until the completion of registration.
• Recognize the opportunity to up-sell/cross-sell into organizations based on existing students and enquirers.
• Issue materials associated with the course registered form.
• Work alongside the Brand Ambassador Coordinator where support is required to attend school visits, career expos and roadshows.
• Meet activity and registration targets set.
• Demonstrate an awareness of Harley Reed’s ethos, organizational policies and procedures.
• Ensure that you are fully aware of the functionality of the various systems and tools as required – specifically HubSpot, the LMS, BPP, ECR portal and ILX portal.
• Ensure that you fully understand the details of the Harley Reed portfolio of qualifications, skills courses, ongoing promotions and time tables.

Requirements:

• Bachelor’s degree with working experience in marketing and client relationship fields.

Knowledge & Skills:

• Absolute discretion when dealing with confidential information.
• Good oral and written communication skills.
• Good organizing and planning skills.
• Negotiation, persuasion and conflict management skills. Good interpersonal skills.
• Ability to meet deadlines and execute projects.
• Attention to details.
• Analytical skills.
• Good IT skills and knowledge in the use of MS Office tools

The Company

Originally founded as a partnership in 1991, Harley Reed was incorporated as a UK limited liability company in 1993. With the Ghana office opening in 1996, the Group is headquartered in the UK at Harley Reed International and has a network of offices in the UK and across Africa, where it currently has incorporated subsidiaries in the UK, Ghana, Nigeria, South Africa, Kenya, Zimbabwe and Ivory Coast.

Mission:

To become the leading pan-African focused professional services provider with a global reach, recognised for our professionalism, expertise, thought leadership, integrity and ethics in all our dealings.

Vision:

To offer a full suite of service offerings spanning advisory, knowledge and assurance across all industries and sectors. To excel in all we do and do only what we can excel in – partnering with globally respected bodies to deliver lasting value to our clients – representing ourselves and our values.

Values:

As a global business, we share global values guided by a set of behaviours that are demonstrated in our day-to day activities. We recognise that our greatest asset is our people. We also recognise that our clients value teams which work together seamlessly to support growth. We are committed to always putting integrity and professionalism at the centre of all we do. We respect our client’s trust and only accept engagements where we believe we are best placed to deliver quality and value.