Assistant Manager

Responsibilities:

• Assist the Cinema Manager in the overall management of daily cinema operations.

• Supervise and coordinate Guest Service Hosts, ushers, ticketing, food & beverage, and other frontline staff.

• Ensure guests receive exceptional and personalised service throughout their visit.

• Monitor staff performance, grooming, punctuality, conduct, and adherence to service standards.

• Handle and resolve guest complaints professionally and promptly.

• Ensure Screens, lounges, reception areas, restrooms, and other guest areas are clean, comfortable, and well-presented.

• Monitor ticketing, seating, concessions, and guest flow to ensure smooth operations.

• Coordinate staff deployment according to business needs and peak periods.

• Ensure movies commence on time and that auditorium operations run efficiently.

• Monitor food and beverage service to ensure quality, accuracy, and timely delivery.

• Support inventory control and minimise operational losses and wastage.

• Ensure compliance with company policies, HSE procedures, security standards, and operational guidelines.

• Conduct regular operational checks and report maintenance or facility issues promptly.

• Assist with staff training, coaching, onboarding, and performance monitoring.

• Support the planning and execution of private screenings, premieres, events, and VIP experiences.

• Prepare operational reports and provide feedback to the Cinema Manager on daily activities and challenges.

• Ensure cash-handling and other financial procedures are properly followed.

• Act as the Manager on Duty in the absence of the Cinema Manager.

• Identify opportunities to improve guest satisfaction, service delivery, and operational efficiency.

• Perform other duties as assigned by Management. 

Requirements:

• HND in Hospitality Management, Business Administration, Tourism, or a related field. 
  
• 3–5 years of experience in cinema operations, hospitality, luxury retail, restaurants, hotels, or a similar customer-focused environment
• Previous supervisory or management experience is required.

• Experience in a luxury or premium hospitality environment is an added advantage.

• Strong leadership, people management, and team coordination skills.
• Excellent customer service and communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage guest complaints professionally and effectively.
• Good knowledge of daily operations, service standards, and customer experience management.
• Strong attention to detail and ability to maintain high presentation standards.
• Ability to work under pressure and manage multiple operational priorities.
• Proficiency in Microsoft Office and basic reporting tools.
• Ability to work flexible shifts, including evenings, weekends, and public holidays.
• Professional appearance, positive attitude, and strong interpersonal skills.