Assistant / Inventory Officer
Job summary
The assistant/inventory officer is responsible for managing stock movement, maintaining accurate inventory records, ensuring proper handling of goods, and supporting customer service operations within the warehouse and office.
Job descriptions & requirements
- Maintain accurate records of all stock movements using stock cards, Excel reports, and inventory systems; ensure daily updates before close of business.
- Prepare and issue waybills for all items dispatched, ensuring timely and accurate documentation.
- Receive and inspect all incoming goods to confirm quantity, quality, and condition in the presence of delivery personnel; report discrepancies or damages.
- Ensure proper storage and arrangement of inventory using the First-In-First-Out (FIFO) principle.
- Conduct monthly stock counts and prepare reports for proper documentation and filing.
- Monitor stock levels and provide weekly reports on restocking needs and out-of-stock items.
- Verify approval or payment confirmation before releasing any item from the warehouse.
- Document serial numbers and relevant details of issued items and maintain proper records.
- Ensure all goods issued to customers are in good condition and properly verified befor dispatch.
- Maintain cleanliness, organisation, and security of the warehouse and office.
- Track and document inventory related to customer complaints and repairs.
- Respond to customer inquiries and complaints professionally, escalating complex issues when necessary.
- Ensure compliance with operational procedures, safety standards, and company policies.
- Carry out any other duties as assigned.
- Minimum of 1+ year of experience in an inventory, warehouse, or storekeeping role.
- A minimum of an SSCE qualification required.
- Smart, detail-oriented, and proactive.
- Strong organisational and record-keeping skills.
- Good communication and customer service skills.
- Basic knowledge of Microsoft Excel or inventory systems is an advantage.
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