Apartment Manager

Responsibilities:

• Welcome guests and ensure seamless check-in and check-out processes.
• Provide exceptional customer service before, during, and after guests' stays.
• Respond promptly and professionally to guest inquiries, complaints, and special requests.
• Maintain high guest satisfaction ratings by ensuring a memorable guest experience.
• Handle guest feedback and implement corrective actions where necessary.
• Oversee the day-to-day operations of all serviced apartments.
• Conduct regular inspections to ensure apartments meet cleanliness, maintenance, and presentation standards.
• Coordinate housekeeping schedules and supervise cleaning staff.
• Ensure apartments are fully stocked with required amenities before guest arrivals.
• Monitor inventory of linens, toiletries, kitchen supplies, and other consumables.
• Manage bookings across online platforms and direct reservations.
• Maintain accurate calendars to prevent double bookings.
• Optimize occupancy rates through effective pricing and availability management.
• Process reservations, cancellations, modifications, and payments.
• Coordinate preventive and corrective maintenance of apartments and facilities.
• Liaise with contractors, vendors, and service providers for repairs and maintenance.
• Ensure all equipment, appliances, and utilities remain in excellent working condition.
• Conduct routine safety inspections and ensure compliance with health and safety standards.
• Prepare occupancy and revenue reports.
• Monitor operational expenses and recommend cost-saving measures.
• Maintain accurate records of bookings, payments, guest information, and maintenance activities.
• Assist in budgeting and financial planning for apartment operations.
• Ensure proper cash handling where applicable.
• Supervise housekeeping, maintenance personnel, and other support staff.
• Schedule staff shifts to ensure adequate operational coverage.
• Monitor staff performance and provide coaching where necessary.
• Monitor online listings and ensure photographs, descriptions, and pricing remain competitive.
• Encourage positive guest reviews and manage online reputation.
• Recommend promotional campaigns and occupancy improvement strategies.
• Stay informed about hospitality industry trends and competitor offerings.
• Ensure compliance with company policies, local regulations, and health and safety standards.
• Maintain confidentiality of guest information.
• Ensure adherence to security procedures and emergency protocols. 

Requirements:

• Minimum of an HND in Hospitality Management, Hotel Management, Business Administration, Tourism, or a related field.
• Minimum of 3 years' experience in hospitality, hotel operations, serviced apartments, Airbnb management, or a similar role.
• Experience managing online booking platforms (Airbnb, Booking.com, Expedia, etc.) is an added advantage.
• Experience supervising housekeeping or front office operations.