Analyst, Transaction Monitoring & Proactivity

Flutterwave

Engineering & Technology

New
3 days ago

Job Summary

Flutterwave is looking for a Transaction Monitoring & Proactivity Analyst. This role will be responsible for monitoring all technology services (servers, network environment, applications) and reporting all exceptions to 2nd Level to ensure immediate resolution

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:5 years

Job Description/Requirements

What Your Day-to-Day Activities Will Be Like 

 

  • Monitor display screen to detect error/problematic messages that signal malfunction all technology services
  • Responsible for first level support and monitoring of IT services (Application, Channels, Middleware, and Infrastructure) and focus on providing service reliability, prompt escalation of exceptions and promote speed incident resolution
  • Inform all Application and Service owners of issues that are about to or have affected availability and performance
  • Integrate the necessary functionalities to monitor and ensure that the quality of the services offered by the organization is compliant with service specifications
  • Troubleshoot and assist staff to perform any remediation steps necessary when problems are realized
  • Deliver reports to relevant departments should service issues arise that contain information such as time of occurrence and cause of issue.
  • Update documentation to record new equipment installed and changes made to IT assets or service configurations

 

Required competency and skillset to be a waver


  • Minimum of a first degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.)
  • Working knowledge of application design, implementation, and operations
  • Working understanding of service management tools for event management, provisioning, and monitoring
  • Good interpersonal and communication skills and the ability to work effectively with business stakeholders
  • Customer-centricity
  • Creative, results-oriented, and analytical with strong problem-solving capability
  • At least ITIL foundation certification will be an added advantage

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