AI driven product operations Analyst- Banking and Fintech

Company Description:

WayaBank is a digital bank designed around the realities of how people and businesses in Nigeria live and work, offering a full banking experience without queues, paperwork, or unnecessary complexity. Customers can open personal or business accounts in minutes, send and receive money instantly, pay bills, request loans, access POS and agency banking services, and manage their finances entirely from their phones. The bank is committed to delivering reliable, affordable, and dignified financial services to individuals and businesses across both urban centers and rural communities, regardless of formal employment status. As the bank of the “new Nigeria,” WayaBank is part of the WayaLinks ecosystem, alongside WayaGram and WayaQuick, creating integrated financial and payment solutions. This environment offers talent the opportunity to help shape inclusive, technology-driven banking for a diverse customer base.

Role Description The AI-driven Product Operations Analyst – Banking and Fintech is a full-time hybrid role based in Lekki, with flexibility for some work-from-home arrangements. The role focuses on supporting and optimizing digital banking products by leveraging data, analytics, and AI tools to improve customer experience, operational efficiency, and product performance. Day-to-day tasks include monitoring product usage and performance metrics, diagnosing operational issues, and collaborating with product managers, engineering, and customer support teams to implement process and product improvements. The analyst will design and maintain dashboards and reports, analyze customer behavior and transaction patterns, and recommend data-backed enhancements to product features, workflows, and risk controls. This role also involves documenting product operations, ensuring effective communication of product changes across teams, and contributing to testing, rollout, and continuous improvement of new features in WayaBank’s ecosystem.

2 days office ( Lekki) 3 days remote

Qualifications

• Candidates should possess strong Product Operations skills, including process optimization, incident tracking, and cross-functional coordination.
• Candidates should possess robust Analytical Skills and Data Analytics capabilities, including proficiency in using data tools, interpreting metrics, and generating actionable insights.
• Candidates should possess effective Communication skills for clear documentation, stakeholder updates, and collaboration across product, engineering, and business teams.
• Candidates should possess foundational Product Management skills, such as understanding product lifecycles, requirements gathering, and prioritising product enhancements.
• Experience in banking, fintech, or digital financial services, including familiarity with transaction flows, risk controls, and regulatory considerations, is highly beneficial.
• Comfort working with AI-driven or automation tools for analytics, operations, or decision support is an advantage.
• Bachelor’s degree in a relevant field (e.g., Business, Economics, Computer Science, Engineering, Data Science, or related discipline) or equivalent practical experience.
• Ability to work effectively in a fast-paced, hybrid environment,

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