Agency Manager

Responsibilities:

• Supervise and manage the daily operations of the real estate agency.
• Recruit, train, mentor, and evaluate real estate agents and support staff.
• Set sales targets and monitor individual and team performance.
• Develop and implement marketing strategies to attract buyers, sellers, tenants, and investors.
• Generate new business opportunities through networking and relationship management.
• Oversee property listings, valuations, marketing campaigns, and client negotiations.
• Ensure all property transactions comply with relevant laws, regulations, and ethical standards.
• Build and maintain strong relationships with property owners, developers, financial institutions, and other stakeholders.
• Resolve customer complaints and provide high-quality client service.
• Monitor market trends, competitor activities, and property values to inform business decisions.
• Prepare operational, sales, and financial performance reports for senior management.
• Manage office budgets, administrative activities, and operational expenses.
• Coordinate property inspections, documentation, and contract execution.
• Promote the agency's brand and maintain a strong market presence.

Requirements:

• Bachelor's degree in Real Estate, Business Administration, Estate Management, Marketing, or a related field.
• Professional certification or real estate license (where required).
• 3 years of experience in real estate sales, property management, or agency operations.
• Previous supervisory or management experience is highly desirable.
• Strong leadership and team management skills.
• Excellent sales, negotiation, and closing abilities.
• Effective communication and interpersonal skills.
• Customer relationship management.
• Business development and strategic planning.
• Financial and budget management.
• Knowledge of real estate laws, contracts, and regulations.
• Problem-solving and decision-making skills.
• Time management and organizational skills.
• Proficiency in Microsoft Office and real estate management software.

Key Performance Indicators (KPIs):

• Achievement of sales and revenue targets.
• Number and value of property transactions completed.
• Client acquisition and retention rates.
• Customer satisfaction ratings.
• Team productivity and performance.
• Property listing growth.
• Compliance with legal and regulatory requirements.
• Profitability of the agency.
• Employee development and retention.

Working Conditions:

• Office-based with frequent travel to property sites and client meetings.
• May require evening or weekend work to accommodate client schedules.
• Performance is typically target-driven and commission-oriented in many organizations.

Note: This role is ideal for professionals with strong leadership, sales, and business development skills who can effectively manage people while driving the growth and profitability of a real estate agency.