Agency Director

Responsibilities:

• Lead, manage and develop the senior team, including Creative Strategists and Account Managers.
• Set performance standards and hold the team accountable to them.
• Conduct regular one-to-ones, performance reviews and development conversations.
• Identify capability gaps and build a plan to close them through hiring or training.
• Foster a high-performing, accountable culture aligned to Tilt’s standards.
• Resolve internal escalations without routing them to the Founder.
• Own the quality and timeliness of all client deliverables across the agency.
• Ensure workflows, processes, and systems support efficient delivery at scale.
• Monitor capacity across teams and allocate resources appropriately.
• Identify operational inefficiencies and implement improvements.
• Serve as final quality gate before work reaches clients.
• Ensure the agency can absorb growth without compromising standards.
• Own the new business pipeline end to end, from sourcing to conversion.
• Identify and pursue opportunities with target clients, with emphasis on international and high-profile brands.
• Lead pitch development, proposal writing and client presentations.
• Build and maintain a network of prospects, partners and referral sources.
• Represent Tilt at industry events, panels and networking opportunities.
• Develop and execute a business development strategy aligned to the agency’s growth ambitions.
• Identify opportunities to expand scope within existing accounts.
• Build senior-level relationships with key clients.
• Lead commercial conversations including pricing, scope, and contract renewals.
• Ensure client satisfaction and retention across the portfolio.
• Handle escalations and difficult client conversations with confidence.
• Own revenue targets and contribute to financial planning.
• Ensure accounts are delivered profitably and flag margin concerns.
• Support pricing strategy, particularly for international engagements.
• Work with the Accountant on forecasting, reporting and cash flow visibility.
• Partner with the Founder on agency strategy, positioning and long-term direction.
• Contribute to decisions on service offering, market positioning and expansion.
• Bring market intelligence, competitive insight and industry perspective.

Requirements:

• 7 years in a creative, digital or communications agency environment.
• At least 3 years in a senior leadership role with direct team management responsibility.
• Demonstrable track record of winning new business and growing revenue.
• Experience managing multiple client accounts simultaneously at a senior level.
• Proven ability to lead and develop teams of strategists, account managers and creatives.
• Experience with international clients strongly preferred.
• Commercial Instinct: You understand how agencies make money. You can price work, protect margin, spot growth opportunities and close deals.
• Leadership Capability: You lead by setting clear standards and holding people to them. You develop talent rather than simply directing it.
• Strategic Thinking: You see beyond the immediate task to the bigger picture and can translate business objectives into actionable plans.
• Client Presence: You are credible and confident in front of senior stakeholders. You command respect in the room.
• Operational Discipline: You build systems that scale. You are organised, structured and follow through consistently.
• Exceptional Communication: Your written and verbal communication is polished, clear and persuasive.
• Composure: You handle pressure, conflict and ambiguity without losing clarity or professionalism.
• A strong university degree. Business, Marketing, Communications or a related discipline preferred
• Postgraduate qualification advantageous
• Existing network within Lagos, UK or international creative and brand markets
• Experience with luxury, fashion, beauty, music or lifestyle clients
• Track record of leading successful pitches for significant accounts
• Understanding of paid media, influencer marketing and integrated campaign delivery
• Experience scaling an agency or business unit through a growth phase

Benefits:

• Competitive senior-level salary commensurate with experience.
• Performance-based incentive tied to new business and revenue growth.
• Genuine leadership authority and autonomy.
• Direct partnership with the Founder on agency strategy and direction.
• Hybrid working arrangement.
• The opportunity to shape the growth of an agency at a defining moment.
• A base-plus-commission model is standard for a role with a new business mandate and will attract stronger candidates than base alone. Something like a set base with 5–10% commission on new business in year one.