After Sales Engineer
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Job summary
As an After-Sales Officer, you will be the bridge between our company and valued customers post-installation. Your job is to ensure satisfaction, resolve issues, and maintain long-term customer relationships.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Responsible for product repair, testing, and maintenance to ensure functionality.
- Able to read and interpret electronic circuit diagrams and analyze faults based on these diagrams.
- Proficient in using a soldering iron and other repair tools to solder and replace motherboard hardware.
- Communicate with customers and the technical team to address after-sales technical issues.
- Maintain detailed service logs and reports.
- Coordinate with the engineering team for system checks and upgrades.
- Familiar with the Installation of both on-grid and off-grid solar installations
Requirements:
- A graduate of Electrical/Electronics Engineering or any course in a related field.
- Minimum 1 years practical experience as an After-sales Engineer in a solar company.
- Strong analytical and problem-solving skills.
- Willing to do on-site/field work.
- Excellent time management, Communication and customer relationship management skills.
- Familiar with electric circuit faults.
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