After Sales Engineer
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Job summary
An After-Sales Engineer acts as the vital technical bridge between a company and its customers post-purchase. They ensure equipment or software functions optimally by managing troubleshooting, maintenance, and training. This role maximizes customer satisfaction, guarantees warranty compliance, and drives client retention.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Port Harcourt & Rivers State, Nigeria
Job descriptions & requirements
Responsibilities:
- Diagnose hardware, software, or system faults both remotely and on-site.
- Plan and execute preventive maintenance, equipment calibrations, and system upgrades.
- Educate clients on proper product usage, safety protocols, and standard operating procedures to prevent misuse.
- Oversee the repair, return, or replacement of defective parts within company warranty policies.
- Prepare detailed service logs, track spare parts inventory, and compile maintenance reports.
- Relay customer feedback and recurring product issues to the research, development, or manufacturing teams for product improvement.
Requirements:
- A Bachelor’s degree in a relevant engineering discipline (Renewable Energy).
- Deep understanding of the specific product lines, machinery, or technical systems involved.
- Strong problem-solving abilities and exceptional communication skills to translate complex technical jargon for non-technical users.
- A high degree of patience, empathy, and professionalism in resolving complaints and ensuring client success.
- Willingness to travel frequently for on-site client visits or participate in emergency breakdown rotations when required
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