Administrative Assistant

Responsibilities:

• Enter and update data accurately on our dashboard
• Support driver recruitment: screen applicants, follow up on missing information, and keep candidate records current
• Check driver documents (e.g., licenses, IDs, vehicle papers) for validity and completeness, and approve or reject them according to our guidelines
• Respond to customer inquiries and issues through our chat system and other support channels
• Handle lost property reports by coordinating between customers and drivers to get items returned
• Investigate and resolve complaints between drivers and customers fairly, professionally, and within set timelines
• Document every case clearly and escalate complex or unresolved issues to the right team promptly
• Maintain organized, accurate records and keep information confidential
• Prepare simple reports and support the team with other administrative tasks as needed

Requirements:

• Currently serving or about to begin NYSC service (posting or call-up letter required)
• Bachelor’s degree or HND
• Must own a working laptop with reliable internet access
• Strong attention to detail, especially with data and documents
• Good written communication skills, with a clear, polite tone in chat
• Calm, fair, and professional when dealing with upset customers or disputes
• Comfortable using computers, spreadsheets, and web-based tools
• Able to manage time and handle multiple tasks
• Honest, reliable, and able to handle sensitive information responsibly
• Willingness to learn new tools and follow processes
• Previous internship or experience in administration, customer support, or recruitment (Nice to Have)
• Experience handling complaints or dispute resolution (Nice to Have)
• Experience with dashboards, CRMs, or chat support tools (Nice to Have)
• Familiarity with the transport, logistics, or ride-hailing industry (Nice to Have)