Administrative Assistant/ Customer Service Consultant

Responsibilities:

• Prepare and modify documents, including correspondence, reports, drafts, memos, and emails.
• Plan, design, and distribute engaging monthly newsletters to keep your stakeholders informed and engaged with updates, announcements, and relevant industry insights.
• Oversee and manage your organization's social media pages, including content creation, scheduling posts, monitoring engagement, and analyzing performance metrics to enhance online presence and brand visibility.
• Assist with official projects as needed.
• Assist the company staff and clients in responding promptly to inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and company policies to customers.
• Maintain a positive and helpful attitude towards all customers and clients, ensuring a high level of customer satisfaction.
• Accurately enter data into the company's database, spreadsheet, or CRM system.
• Always maintain the confidentiality of customer and company information.
• Generate reports or data analysis as requested by management.

Requirements:

• 0-1 year experience
• Demonstrate enthusiasm and eagerness to acquire new skills and grow professionally in the fields of administrative support and customer service.
• Degree holder, HND or OND holder