New
3 weeks ago
Job Summary
An Accounting Support Employee is a vital team member, responsible for assisting clients in effectively using accounting software. Their role combines technical expertise with excellent communication skills to ensure clients understand and utilize the software efficiently.
- Minimum Qualification: HND
- Experience Level: Entry level
- Experience Length: 2 years
Job Description/Requirements
Responsibilities:
- Client Training:Â Conduct training sessions for clients on accounting software features, functionality, and best practices.
- Software Troubleshooting:Â Assist clients in resolving software-related issues, including troubleshooting common problems.
- User Support:Â Provide ongoing support to clients via email, phone, or virtual meetings, addressing queries and clarifying doubts.
- Documentation:Â Create user-friendly guides and manuals to help clients navigate the software effectively.
- Feedback Collection:Â Gather feedback from clients to improve software usability and identify areas for enhancement.
- Collaboration:Â Work closely with the development team to relay client feedback and suggest software improvements.
- Software Updates:Â Keep clients informed about software updates, new features, and enhancements.
Requirements:
- Minimum academic qualification of HND in any discipline
- 2 years of working experience
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