Account Manager
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Job summary
We are seeking a proactive and commercially driven Account Manager (Logistics) to manage and grow key client accounts within our logistics operations. The role requires strong coordination with operations and dispatch teams to ensure SLA compliance, service excellence, and portfolio revenue growth.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Job descriptions & requirements
Responsibilities:
- Serve as the primary point of contact for assigned client accounts.
- Ensure on-time delivery and SLA adherence across shipments.
- Identify upsell and cross-sell opportunities to grow account revenue.
- Conduct regular client performance review meetings.
- Resolve service issues and manage escalations effectively.
- Coordinate closely with operations and dispatch teams.
- Monitor outstanding payments and support receivables collection.
- Prepare account performance and revenue reports.
- Drive portfolio retention and growth targets.
Requirements:
- Bachelor’s degree in Business, Marketing, Supply Chain, or related field.
- 3+ years’ experience in logistics or supply chain account management.
- Proven track record of revenue growth and client retention.
- Strong negotiation and conflict resolution skills.
- Experience managing a defined client portfolio.
- Proficiency in CRM and reporting tools.
- Must be willing to Travel.
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