Sales Executive
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Job summary
We are seeking a proactive WhatsApp sales executive to manage customer enquiries, convert leads into sales, follow up with customers, and deliver excellent service through WhatsApp.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Ibadan & Oyo State, Nigeria
Job descriptions & requirements
Responsibilities:
- Manage WhatsApp enquiries and customer orders.
- Respond promptly and professionally.
- Convert enquiries into completed sales.
- Handle sponsored-ad leads.
- Understand customer needs and recommend products.
- Upsell and cross-sell appropriately.
- Follow up with potential and existing customers.
- Maintain accurate customer/order records.
- Encourage repeat purchases.
- Handle basic complaints and escalate complex issues.
- Coordinate with fulfilment and operations.
- Meet agreed sales and conversion targets.
- Submit daily/weekly sales reports.
- Receive and manage leads transferred from social media, sponsored advertising campaigns, Slasham, and other WhatsApp acquisition channels through to completed sale.
Requirements:
- Minimum OND in any relevant field.
- 1–3 years' sales, customer service, e-commerce, or online sales experience is an advantage.
- Excellent written communication.
- Strong persuasion and negotiation skills.
- Customer-focused and professional.
- Fast response and consistent follow-up.
- Comfortable with WhatsApp Business and digital tools.
- Good numerical and record-keeping skills.
- Able to work with sales targets and performance metrics.
- Organised, proactive, and able to work under pressure.
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