Travel Consultant
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Job summary
The Travel Consultant is responsible for advising clients on travel options, processing visa applications, and managing bookings for flights, hotels, and tour packages. The role focuses on delivering excellent customer service, guiding clients through travel requirements, and converting enquiries into successful bookings while ensuring all document
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Ibadan & Oyo State, Nigeria
Job descriptions & requirements
Responsibilities:
Client Consultation and Advisory:
- Attend to enquiries via phone, WhatsApp, and in person
- Understand client travel needs and recommend suitable destinations and packages
- Provide accurate information on visa requirements and travel guidelines
Visa Processing and Documentation:
- Assist clients in preparing and submitting visa applications
- Review documents to ensure accuracy and completeness
- Guide clients on interview preparation where necessary
Booking and Reservations:
- Tour arrangements
- Confirm all travel details and ensure proper documentation
- Follow up with clients on payments and confirmations
Sales and Revenue Generation:
- Convert enquiries into paying clients
- Promote available travel packages and special offers
- Meet assigned sales targets
Customer Relationship Management:
- Maintain good relationships with clients
- Follow up before and after travel
- Handle complaints and resolve issues professionally
Record Keeping and Reporting:
- Keep proper records of clients and transactions
- Update internal systems with client details and booking status
- Provide regular reports on activities and sales
Compliance and Professional Conduct:
- Adhere strictly to company policies and procedures
- Maintain confidentiality of client information
- Represent the company professionally at all times
Requirements:
- Degree
- 2 years' experience
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