Job Summary
The Tele Collector plays a crucial role in the collections process by contacting customers to recover overdue payments and outstanding debts. They employ effective communication and negotiation skills to establish payment arrangements, maintain customer relationships, and achieve collection targets.
- Minimum Qualification: Degree
- Experience Level: Entry level
- Experience Length: No Experience/Less than 1 year
Job Description/Requirements
Responsibilities:
- Contact Customers: Place outbound calls to customers with overdue payments to negotiate payment arrangements and resolve outstanding debts.
- Provide Customer Support: Assist customers with inquiries regarding their accounts, payment options, and billing statements in a professional and courteous manner.
- Negotiate Payment Terms: Evaluate customers' financial circumstances and negotiate suitable payment plans or settlements to recover outstanding debts while maintaining customer satisfaction.
- Update Records: Accurately document all customer interactions, payment arrangements, and account updates in the collections system for reference and reporting purposes.
- Follow-Up: Conduct timely follow-up calls with customers to ensure adherence to payment agreements and address any issues or concerns they may have.
- Compliance: Adhere to all relevant regulations, company policies, and ethical standards governing debt collection practices to ensure fair treatment of customers and legal compliance.
- Achieve Targets: Meet or exceed collection targets and performance metrics set by the collections supervisor/manager to contribute to the overall success of the collections team.
- Team Collaboration: Collaborate with team members and other departments, such as customer service and credit management, to resolve customer issues and improve collection processes.
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