Team Leader

Qualifications
Bachelors Degree
Minimum of 2 years work experience in US/UK banking operations and team handling in a call center or shared services environment
Sound knowledge on the banking domain and understanding of processes and bucket flows
Good to have: Exposure to US or UK banking industry
Not a job hopper
Must not be a present or former employee of Wipro
Key Responsibilities
Manage and lead a team handling financial/banking accounts
Monitor KPIs, productivity, and quality metrics
Analyze collections data and reports to drive performance
Ensure compliance with banking laws, guidelines, and internal processes
Handle escalations and maintain high customer service standards
Coach and mentor team members to achieve targets
Kindly send your application and answers to the Pre-screening questions below to ****
How many years of relevant experience you have with US/UK banking operations and training in a call center or shared services environment?
Do you have knowledge on the banking domain and understanding of processes and bucket flows?

• Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.
  

Do you have exposure to US or UK banking Industry?
How much is your last drawn salary?
How much is your salary expectation?
Are you amenable to work onsite in QC with a Shifting schedules?
When are you available to start once hired?
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