Support Services Analyst III

Responsibilities:

• Lead the end-to-end technical configuration, installation, and optimization of complex enterprise, client/server, and desktop computing environments.
• Direct the performance monitoring and proactive troubleshooting of network hardware and communication protocols to ensure 99.9% uptime.
• Manage the full lifecycle of IT hardware assets and software licenses, maintaining comprehensive inventory audits and ensuring compliance with organizational standards.
• Provide high-level technical consultation to internal stakeholders, translating complex system issues into actionable resolutions while maintaining exceptional service standards.
• Develop and enforce rigorous technical documentation and standard operating procedures (SOPs) for all infrastructure support activities.

Requirements:

• Minimum of 10+ years of professional experience in IT support, systems administration, or a similar lead technical role.
• Expert-level proficiency in managing PC hardware, sophisticated network configurations, and diverse operating systems within an enterprise environment.
• Demonstrated success in managing hardware asset lifecycles and IT inventory for large-scale operations without the need for day-to-day supervision.
• Possession of recognized industry certifications (such as CCNP, MCSE, CompTIA Server+, or equivalent) is required to validate technical mastery.
• Exceptional communication skills, with the ability to lead technical discussions and maintain strong interpersonal relationships across all levels of the organization.
• This role is strictly Onsite at our Nigeria location; candidates must be prepared to work from the office daily with no travel requirements.

Benefits:

• Competitive benefits package commensurate with high-level professional expertise.
• Long-term engagement opportunities within a stable and expanding leader in the oil and gas services industry.
• Access to ongoing professional development and technical training to maintain cutting-edge industry certifications.
• A dedicated, collaborative office environment that values technical leadership and expert contribution.