Supervisor

• Staff Management: Coordinate and manage the daily activities of store staff, ensuring they perform their duties efficiently and on time.
• Store Environment: Maintain the tidiness and organization of the store, ensuring it meets company standards.
• Customer Orders: Ensure the timely delivery of customer orders, overseeing the entire process from purchase to delivery.
• Inventory Management: Oversee inventory management and audit processes, ensuring accurate stock levels and timely replenishment.
• Process Compliance: Ensure all job processes comply with company standards and policies.
• Sales Growth: Contribute to the growth and improvement of store sales through strategic planning and execution.
• Customer Experience: Work closely with the team to deliver a wow customer experience at all stages of the order process.
• Reporting: Prepare and submit regular reports to the manager on store performance, staff activities, and customer feedback.
• Customer Relations: Handle customer questions, complaints, and issues, escalating to the manager when necessary to ensure customer satisfaction.
• Supply Management: Supervise the frequent supply of raw materials needed for production, ensuring timely and efficient procurement.
• Attendance Management: Compute monthly staff attendance and communicate the information to the appropriate departments.

Requirements:

• Proven experience in retail management, preferably in the fashion industry.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Exceptional customer service skills with a focus on customer satisfaction.
• Proficient in inventory management and auditing processes.
• Strong communication skills, both written and verbal.
• Ability to work in a fast-paced environment and handle high-pressure situations.
• Proficiency in using retail management software and MS Office