Student Service Officer

Company Description Westford Global Education, established in 2009 and headquartered in the Isle of Man, is an international education provider with a strong presence across the Middle East, Europe, South Asia, Southeast Asia, and the broader Asia-Pacific region. Through brands such as Westford Online, Westford Business School Geneva, Westford Learn, Westford Abroad, and Westford for Business, the organization offers flexible, internationally recognized programs from foundation to doctorate level. Its portfolio includes live and self-paced learning for students and working professionals, modular programs for higher education and upskilling, and global study opportunities through personalized university placements. Westford Global Education also supports organizations through corporate training, executive education, coaching, and consulting. Guided by a focus on accessibility, flexibility, and academic excellence, it equips learners and professionals for success in an evolving global landscape.
Role Description This is a full-time remote role for a Student Service Officer at Westford Global Education. The Student Service Officer will serve as a primary point of contact for prospective and current learners, responding to inquiries, providing guidance on programs, and supporting students throughout their academic journey. Daily responsibilities include handling student onboarding, maintaining accurate student records, coordinating with academic and administrative teams, and providing timely updates on schedules, policies, and requirements. The role involves supporting student counseling and welfare needs, addressing service issues promptly, and escalating complex cases when necessary. The Student Service Officer will also contribute to virtual events, orientation sessions, and communication initiatives that enhance student engagement and retention.
Qualifications

• Strong Communication and Customer Service skills to interact professionally with diverse learners, families, and partners.
• Experience in Student Affairs and Student Counseling to support learners’ academic and personal success.
• Background or familiarity with Career Counseling to guide students on progression pathways and employability options.
• Ability to manage student records, prioritize tasks, and use digital tools and CRM or student information systems effectively.
• Demonstrated empathy, cultural sensitivity, and problem-solving skills in learner-facing roles, preferably in an educational setting.
• Bachelor’s degree in education, counseling, psychology, business, or a related field, or equivalent relevant experience.
• Comfort working independently in a remote environment and collaborating across international, cross-functional teams.

<