SME Field Collections Officer

Responsibilities:

Loan Collections & Repayment Monitoring

• Conduct regular field visits to assigned SME loan customers to monitor repayment performance.
• Ensure customers’ daily or periodic business proceeds are remitted into their accounts as agreed.
• Follow up promptly on due and overdue loan repayments to maintain a high-quality loan portfolio.
• Implement recovery actions on delinquent or non-performing accounts in line with organisation policies.
• Collaborate with Credit Risk and SME Relationship Managers to address early warning signals and delinquency trends.

Business Monitoring & Field Verification

• Visit customers’ business locations to verify sales operations, cashflow, and stock levels.
• Identify and report potential risks such as business closure, diversion of funds, or reduced business turnover.
• Maintain accurate and updated field visitation records and customer feedback.
• Perform spot checks on newly disbursed SME loans to confirm fund utilization.

Relationship Management

• Develop and maintain cordial relationships with SME customers to encourage repayment discipline.
• Provide financial advisory support and educate customers on proper cashflow management.
• Serve as the link between the customer, SME Relationship Managers, and the Retail Cluster Head for all collection-related issues.

Reporting & Documentation

• Prepare and submit daily, weekly, and monthly reports on collections and field activities.
• Track repayment patterns and provide data-driven insights on customer behavior.
• Escalate chronic or high-risk accounts to the Retail Cluster Head and Credit Risk team.

Key Performance Indicators (KPIs):

• Loan repayment rate and portfolio quality (e.g., PAR < 5%)
• Volume and frequency of sales proceeds credited to  accounts
• Timeliness of follow-ups and field visits
• Reduction in overdue or non-performing loans
• Accuracy and timeliness of field reports submitted

Requirements:

• HND / B.Sc in business administration, accounting, banking & finance, economics, or related fields.
  
• Minimum of 3 years in loan collection, credit monitoring, or SME banking (experience in microfinance or commercial banking preferred).
  
• Excellent communication and negotiation skills.
  
• Strong interpersonal and persuasive abilities.
  
• Good knowledge of SME business models and cashflow dynamics.
  
• High ethical standards, integrity, and attention to detail.
  
• Strong analytical and reporting skills (Excel proficiency required).
  
• Must be willing to travel within the assigned territory.
  
• Must be familiar with local business environments and markets.
  
• Must own an Android smartphone for reporting and GPS tracking.
  
• Fluency in English and local language(s) is an advantage.

Compensation & Benefits:

• Competitive base salary
• Performance-based bonuses linked to collection and recovery targets
• Transport or mobility allowance
• Health insurance and other statutory benefits