Showroom Hostess / CRM Executives
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Job summary
We are seeking a professional and customer-focused Showroom Hostess / CRM Executive to manage showroom reception, attend to customer enquiries, maintain customer records, and coordinate sales appointments. The successful candidate will support customer engagement, follow up on sales leads, and help deliver an excellent showroom experience.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Welcome showroom visitors and provide a professional first point of contact.
- Respond to customer enquiries in person, by telephone, email, and digital channels.
- Register leads and maintain accurate customer records in the CRM system.
- Schedule appointments, vehicle demonstrations, and follow-up calls.
- Direct prospective customers to the appropriate sales executives.
- Follow up with prospects to improve customer engagement and sales conversion.
- Handle customer feedback and escalate complaints appropriately.
- Prepare customer interaction reports and maintain showroom standards.
Requirements:
- OND in Business Administration, Marketing, Mass Communication, or a related field.
- 1–3 years of relevant customer service, CRM, hospitality, or sales support experience.
- Excellent communication, interpersonal, and customer service skills.
- Professional presentation and a courteous, customer-focused attitude.
- Proficiency in Microsoft Office, email, and CRM tools.
- Strong organisation, attention to detail, and multitasking skills.
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