Service Coordinator

Responsibilities:

• Supervise and manage the team, fostering a collaborative and productive work environment. 

• Collaborate with the team to address client inquiries and concerns related to the leather care products.

• Manage the inventory of products before, during and after leather care.

• Communicate with clients and maintain an open line of communication with the team and management.

• Identify opportunities for process improvement and contribute to the optimization of workflows within the leather care department.

• Ensure all leather care projects are carried out efficiently to meet quality standards.

• Oversee project execution phases by conducting regular inspections to minimize rework and ensure compliance and customer expectations.

• Assist in developing and managing the administrative budget, ensuring cost-effectiveness and resource optimization.

• Lead and motivate a team of skilled professionals in the leather care department.

• Contribute to the development and implementation of administrative procedures.

• Stay informed about industry trends, competitors’ services and customer preferences.

Requirements:

• Bachelor’s degree in Business Administration or a related field. 
• Proven experience in a managerial role, preferably in a similar setting.
• Strong leadership and team management skills.
• Proficient in Microsoft Office and Google Workspace.

Core Skills & Functional Competencies:

• Exceptional communication and interpersonal skills.

• Must be eloquent and be a fashion lover.

• Excellent knowledge of luxury brands would be an added advantage.

• Meticulous attention to detail with a focus on quality service delivery.

• Proactiveness and ability to take initiative when needed.

• Ability to sell the services of the brand for increased patronage.

• Problem-solving skills.

Work Days: Monday - Saturday

• Work Hours: 9:00 AM - 5:00 PM (Saturday, 10:00 AM to 1:00 PM)
  

Remuneration: NGN 200,000

• Health Cover