Senior Technical Training Specialist

Responsibilities:

Installer Training & Capacity Building:

• Develop and deliver technical training programs for installers, technicians, dealers, and service partners.
• Train installers on solar system installation, inverter setup, battery connection, wiring standards, commissioning, troubleshooting, and safety practices.
• Conduct practical hands-on training sessions, workshops, field demonstrations, and product knowledge sessions.
• Prepare training materials, installation guides, checklists, technical manuals, and learning resources where required.
• Evaluate installer knowledge, practical skills, and readiness before assigning or recommending them for field jobs.
• Provide continuous coaching and technical guidance to improve installer performance and service quality.
• Ensure installers understand company installation standards, safety rules, warranty procedures, and customer service expectations.

Installer Operations & Field Support:

• Support the onboarding, assessment, and management of installers across Kano and assigned Northern Nigeria locations.
• Coordinate installer deployment for customer installations, service requests, maintenance, and after-sales activities.
• Monitor installer performance, attendance, job completion rate, installation quality, and customer feedback.
• Conduct field visits to supervise installation jobs and provide real-time technical support.
• Support installers in resolving complex installation or troubleshooting issues.
• Ensure installers have the right tools, product knowledge, and technical documentation to complete assigned tasks effectively.
• Work closely with technical, sales, after-sales, and operations teams to ensure smooth project execution.

Installation Quality & Compliance:

• Ensure all installations are completed according to company standards, product guidelines, and electrical safety requirements.
• Review installation work to confirm proper wiring, system configuration, battery connection, mounting, safety protection, and neatness.
• Identify and correct poor installation practices that may lead to product failure, safety risks, or customer complaints.
• Carry out installation audits and quality checks on completed jobs.
• Ensure compliance with warranty procedures, technical documentation, and after-sales service processes.
• Promote safe work practices and ensure installers use appropriate tools and personal protective equipment where required.

Technical Troubleshooting & After-Sales Support:

• Provide technical support for solar systems, inverters, batteries, charge controllers, connectors, and related products.
• Assist in diagnosing and resolving product faults, installation errors, performance issues, and customer complaints.
• Escalate complex product defects, warranty claims, or recurring technical issues to the relevant internal teams.
• Collect feedback from installers and customers on product performance and common technical challenges.
• Support after-sales teams in reducing repeat complaints and improving first-time fix rate.
• Provide field insights to support product improvement, training updates, and process optimization.

Reporting & Documentation:

• Maintain accurate records of training sessions, attendance, installer assessments, field visits, installation audits, and technical issues.
• Prepare weekly and monthly reports on installer training progress, installer performance, installation quality, and operational challenges.
• Track the number of installers trained, certified, active, and performing well.
• Document common installation mistakes, product issues, customer complaints, and recommended solutions.
• Provide regular updates to management on field performance, installer needs, and resource requirements.

Requirements:

• Technical Certificate, Diploma, HND, or Bachelor’s degree in Electrical Engineering, Electronics, Renewable Energy, Solar Installation, Power Systems, or a related field.
• Minimum of 4–6 years of hands-on experience in solar installation, inverter installation, battery systems, electrical wiring, renewable energy systems, or technical support.
• Previous experience in technical training, installer supervision, field service management, or installer operations is strongly preferred.
• Strong knowledge of solar PV systems, inverters, batteries, charge controllers, DC/AC wiring, system testing, and troubleshooting.
• Experience working with installers, technicians, dealers, or channel partners is an advantage.
• Experience in residential solar, energy storage systems, or power backup solutions is highly preferred.

Skills & Competencies:

• Strong hands-on technical and troubleshooting skills.
• Good training, coaching, and presentation skills.
• Ability to explain technical topics clearly to installers and non-technical audiences.
• Strong knowledge of solar installation standards, electrical safety, and after-sales service procedures.
• Good leadership and field supervision skills.
• Ability to assess installer performance and recommend improvements.
• Strong problem-solving and decision-making skills.
• Good reporting and documentation ability.
• Customer-focused and quality-conscious.
• Ability to work independently and travel within assigned locations.
• Good knowledge of Microsoft Office tools is an advantage.