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Senior Relationship Manager

RMB Nigeria Ltd

Marketing & Communications

NGN Confidential
2 weeks ago

Job Summary


Job Description/Requirements



To develop and maintain strong client relationships. Originate business and identify opportunities to cross-sell for RMBN and the broader First Rand Group in line with the strategic objectives of the Bank.


The successful candidate will be responsible for: 

Management of client portfolio:

  • Develop the portfolio by prospecting new clients, cross-selling, and offering suitable banking

  • services to the existing customers in adherence with coverage disciplines i.e. sales campaigns, Client Action Plans( CAPS), deal pipelines, call reports, and other reports.

  • Plan and outline strategic objectives for the growth of the portfolio.

  • Communicate and document client interactions and feedback to stakeholders with regard to client developments through call reports and face-to-face discussions.

  • Initiate client scoping sessions to gain client insights.

  • Initiate brainstorming sessions to identify opportunities across the group and manage action items thereof.

  • Coordinate the creation of innovative solutions for specific product areas based on client feedback.

  • Interrogate and manage MIS data to minimize revenue leakage on a continuous basis.

  • Proactively manage credit facilities to ensure adequate limits are in place and early wanting signals are identified & escalated.

  • Manage escalated unresolved client complaints.

  • Manage complex relationships within support areas to ensure best outcome for both the client and the bank.

  • Effective internal and external stakeholder relationship management:

  • Build and maintain strong working relationships with all stakeholders, displaying excellent abilities to initiate dialogue and listen, advise, influence, negotiate.

  • Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ needs are met.

  • Ensure client expectations are met or exceeded;

  • Use influence and negotiation to achieve win-win outcomes.

  • Proactively communicate and share information and encourage discussion and debate (share successes and highlight challenges).

  • Effective teamwork, self-management, and alignment with group values:

  • Imbibe the RMB promises & continually drive RMB’s values

  • Create brand presence for oneself

  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained

  • Make an effort to stay relevant and up to date with legislation, new developments etc.;

  • Take ownership and accountability for tasks and activities and demonstrate effective self- management

  • Maintain a positive attitude and respond openly to feedback

  • Continually share, debate and communicate learnings

  • Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed

  • Challenge with conviction.

  • Qualifications and Experience:

    Education and Qualifications

  • The successful candidate should have at the minimum, a Bachelor’s degree, preferably in Commerce, Business, Finance, Accounting or related disciplines

  • Experience

  • Minimum 12 years in a similar role and relevant industry

  • At least 5 years relevant experience in the Large Indigenous Corporates and Multinational business segment

  • Good knowledge of Corporate and Investment banking knowledge, including treasury products

  • and services

  • Previous exposure to the preparation of credit proposals

  • Track record of sourcing new clients

  • Proven track record in converting opportunities into revenue generation

  • Ability to negotiate and influence across all levels including senior stakeholders

  • Ability to unearth client needs and match them to appropriate banking solutions

  • Detailed understanding of the Nigerian Banking Industry and its legal and regulatory requirements 

  • Technical Skills

  • Strong analytical skills

  • Good working legal and credit knowledge

  • Strong Financial Acumen

  • Strong verbal and written communication

  • Sound presentation, facilitation, and negotiation skills 

  • Ability to make cold calls 

  • Human Relations Profile

  • Ability to strike and maintain good client relationships.

  • Strong character & integrity paramount

  • High degree of self-confidence; pleasant personality; well-presented

  • #RMB



    Job Details

    Application Closing Date


    All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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