Senior Relationship Manager

Develop the portfolio by prospecting new clients, cross-selling, and offering suitable banking

services to the existing customers in adherence with coverage disciplines i.e. sales campaigns, Client Action Plans( CAPS), deal pipelines, call reports, and other reports.

Plan and outline strategic objectives for the growth of the portfolio.

Communicate and document client interactions and feedback to stakeholders with regard to client developments through call reports and face-to-face discussions.

Initiate client scoping sessions to gain client insights.

Initiate brainstorming sessions to identify opportunities across the group and manage action items thereof.

Coordinate the creation of innovative solutions for specific product areas based on client feedback.

Interrogate and manage MIS data to minimize revenue leakage on a continuous basis.

Proactively manage credit facilities to ensure adequate limits are in place and early wanting signals are identified & escalated.

Manage escalated unresolved client complaints.

Manage complex relationships within support areas to ensure best outcome for both the client and the bank.

Build and maintain strong working relationships with all stakeholders, displaying excellent abilities to initiate dialogue and listen, advise, influence, negotiate.

Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ needs are met.

Ensure client expectations are met or exceeded;

Use influence and negotiation to achieve win-win outcomes.

Proactively communicate and share information and encourage discussion and debate (share successes and highlight challenges).

Imbibe the RMB promises & continually drive RMB’s values

Create brand presence for oneself

Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained

Make an effort to stay relevant and up to date with legislation, new developments etc.;

Take ownership and accountability for tasks and activities and demonstrate effective self- management

Maintain a positive attitude and respond openly to feedback

Continually share, debate and communicate learnings

Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed

Challenge with conviction.

The successful candidate should have at the minimum, a Bachelor’s degree, preferably in Commerce, Business, Finance, Accounting or related disciplines

Minimum 12 years in a similar role and relevant industry

At least 5 years relevant experience in the Large Indigenous Corporates and Multinational business segment

Good knowledge of Corporate and Investment banking knowledge, including treasury products

and services

Previous exposure to the preparation of credit proposals

Track record of sourcing new clients

Proven track record in converting opportunities into revenue generation

Ability to negotiate and influence across all levels including senior stakeholders

Ability to unearth client needs and match them to appropriate banking solutions

Detailed understanding of the Nigerian Banking Industry and its legal and regulatory requirements 

Strong analytical skills

Good working legal and credit knowledge

Strong Financial Acumen

Strong verbal and written communication

Sound presentation, facilitation, and negotiation skills 

Ability to make cold calls 

Ability to strike and maintain good client relationships.

Strong character & integrity paramount

High degree of self-confidence; pleasant personality; well-presented