Sales, Telemarketing and Client Success Officer

Responsibilities:

• Generate new business by following up on leads and prospects for Prime Virtual Assistant Services Nigeria and its affiliated brands.
• Respond promptly and professionally to enquiries received via telephone, WhatsApp, email, Instagram, the company website, and other approved communication channels.
• Conduct discovery calls with prospective clients and trainees to understand their needs and recommend the most suitable service or training programme.
• Clearly communicate the features, benefits, pricing, and value of the company's services, training programmes, and packages.
• Follow up consistently with prospective clients and trainees to nurture leads, address objections, and convert enquiries into paying customers.
• Close sales, request payments, and ensure prospective clients complete the enrolment or onboarding process.
• Prepare and send quotations, invoices, payment instructions, receipts, and other sales-related documentation using the company's approved systems.
• Confirm client and trainee payments and coordinate with relevant internal teams to ensure timely service delivery or training commencement.
• Maintain accurate, up-to-date records of all leads, client interactions, sales activities, and payment statuses within the company's approved tracking systems.
• Send renewal reminders and proactively follow up with existing clients and trainees before the expiration of their service or subscription period.
• Coordinate client onboarding activities, including scheduling onboarding meetings and ensuring clients receive all necessary information before work commences.
• Liaise with internal departments to communicate client requirements, send work briefs, and monitor progress to help ensure timely and satisfactory service delivery.
• Conduct routine client follow-ups to assess satisfaction, promptly resolve concerns, and strengthen long-term client relationships.
• Participate in the training of new & incoming sales and telemarketing workfellows / resident staff
• Put up our marketing and publicity videos/images designed by the social media manager on WhatsApp status as part of the sales drive
• Prepare and submit weekly and monthly sales, lead conversion, pipeline, and client engagement reports to the Executive Director.
• Support the company's marketing initiatives by sharing approved promotional content, participating in campaigns, and contributing ideas that generate quality leads.
• Represent Prime Virtual Assistant professionally during virtual or physical meetings, presentations, networking events, and business engagements when required.
• Consistently work towards achieving or exceeding monthly sales and revenue targets established by management.
• Uphold the highest standards of professionalism, confidentiality, integrity, and customer service while representing Prime Virtual Assistant.
• Continuously improve product knowledge, sales techniques, and customer engagement skills through training and self-development.
• Perform other duties reasonably assigned by the Executive Director that are directly related to sales, client success, business development, or customer relationship management

Requirements:

• A minimum of 1 year of experience
• A minimum of a degree in a related field