Sales & Customer Success Specialist (Brand Concierge)

Sales & Customer Success Specialist (Brand Concierge) | 100% Remote E-commerce
At TalentPop App, we integrate exceptional customer service with aggressive sales conversion goals. We operate on a fundamental principle: the best support is the best sales strategy.
We are looking for a highly motivated Customer Experience Sales Specialist. This is a dynamic, hybrid role where you are the vital link, ensuring every customer interaction is a high-end, personalized experience that builds loyalty and maximizes revenue.
If you are a goal-oriented professional with a passion for premium customer experience and proven success in sales conversions within e-commerce, this is your opportunity!
Key Responsibilities: The Revenue-Driving Concierge
Your Role Blends High-quality Service With Direct Revenue Generation

• Direct Revenue Generation: Proactively identify and execute high-value sales actions, including upselling, cross-selling, and product bundling, to maximize the Average Order Value (AOV).
• Sales Recovery & Retention: Implement targeted strategies for abandoned cart assistance, subscription recovery, and winback campaigns to recapture lost sales and boost Customer Lifetime Value (LTV).
• Premium Customer Engagement: Serve as the brand's voice via phone, email, live chat, and SMS, providing personalized product guidance and expert inquiry resolution.
• Brand Concierge Service: Deliver a consistently high-end, consultative experience that aligns with the brand’s identity, making the customer feel valued throughout their journey.
• Process Improvement: Accurately log customer interactions and sales data, monitoring feedback trends to collaborate on continuous improvements in CX and sales workflow.
• Post-Purchase Excellence: Efficiently manage all order-related concerns (tracking, returns, and exchanges), ensuring a seamless experience that encourages immediate repeat sales.
  

Required Qualifications & Experience

• Mandatory E-commerce Experience: You must have 1+ year of proven remote/online sales and customer support experience and be comfortable with the revenue-focused elements of e-commerce support (upselling, recovery, sales conversion).
• Communication & Persuasion: Exceptional ability to build rapport quickly and skillfully convert customer conversations into closed sales opportunities.
• Technical Proficiency: Working knowledge of e-commerce platforms (like Shopify) and CRM/customer engagement tools is essential.
• Work Ethic: Goal-oriented, self-starter who thrives in a fast-paced, high-performance remote environment.
  

Technical Requirements For Remote Work

• A dedicated PC or laptop with an i5 processor or a comparable modern equivalent.
• A stable, high-speed internet connection providing a minimum of 15 Mbps for both upload and download speeds.
• A quiet, professional workspace suitable for conducting clear, uninterrupted calls.
  

Why Choose TalentPop App?

• Commission Structure: Opportunity to earn competitive commissions alongside your base salary.
• Health & Wellness: Comprehensive HMO health coverage or a monthly health stipend, plus paid time off.
• Flexibility: 100% permanent work-from-home setup—eliminate your commute.
• Career Growth: A supportive team culture with clear avenues for career advancement and skill development.
  

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
To ensure your application is reviewed directly by the Recruitment Team, you MUST follow these critical steps exactly. Applications that do not follow these instructions WILL NOT be reviewed.

• Select Position: When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• Enter Code: In the application form, you’ll be asked for an application code – please enter SCSS in that field.
  

Ready to blend world-class service with effective sales conversion? Apply now to become our next Customer Experience Sales Specialist at TalentPop App!
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