Room Service Staff (Waiter & Waitress)

Job Summary
The room service staff is responsible for delivering exceptional in-room dining experiences to our hotel guests, taking orders, serving meals, and ensuring guest satisfaction with food and beverage services. This role requires attention to detail, excellent customer service skills, and ability to work efficiently in a fast-paced environment while maintaining high standards of hospitality.
Main Duties

• Take accurate food and beverage orders from guests via telephone or in-person.
• Deliver orders promptly and professionally to guest rooms and suites.
• Set up in-room dining presentations with appropriate tableware and accessories.
• Explain menu items, specials, and make recommendations to guests.
• Handle special dietary requirements and food allergies with care and attention.
• Maintain cleanliness and organization of room service equipment and trolleys.
• Collect used dishes, glassware, and utensils from guest rooms.
• Process payment transactions and maintain accurate order records.
• Coordinate with kitchen staff to ensure timely preparation and delivery.
• Handle guest complaints and special requests professionally.
• Maintain knowledge of hotel facilities, services, and local attractions.
• Ensure compliance with food safety and hygiene standards.
• Stock and maintain room service stations and equipment.
• Assist with banquet and event service when required.
  

Requirements

• Senior Secondary School Certificate (SSCE) minimum
• Minimum of 3 years experience in food and beverage service or hospitality
• Excellent customer service and communication skills
• Physical fitness and ability to carry trays and equipment
• Knowledge of food safety and hygiene practices
• Professional appearance and grooming standards
• Ability to work flexible hours including early mornings, evenings, and weekends
• Basic knowledge of food and beverage preparation and presentation
• Multilingual abilities preferred
• Teamwork and collaboration skills
  

Benefits
Salary ₦50,000.00 – ₦80,000.00 monthly.
Other Benefits: Health Cover, performance bonuses, staff meals, and training opportunities.
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