Retail Associate

Responsibilities:

• Invoices and processes customers’ sales orders.
• Drives sales through engagement of customers, suggestive selling and sharing product knowledge.
• Responds to customer enquiries relating to company’s merchandise.
• Stocks, organizes, and takes inventory of merchandise.
• Assists customers in making purchase decisions.
• Maintains high-product knowledge and upsells company’s products to customers.
• Establishes, develops and maintains positive business and customer relationships.
• Pushes the company’s products by creating strategic marketing schemes.
• Manages the company’s e-mail marketing.
• Meets agreed sales targets and outcomes within specified period.
• Prospects and identifies potential customers through various channels such as social media requests, email marketing amongst others.
• Utilizes customer database in sending out promotions and new product information to customers
• Updates customers about special events such as sales, in-store events, and new products.
• Resolve order-related issues, discrepancies, and inquiries in a timely and professional manner, escalating complex issues to the appropriate channel as needed.
• Maintains accurate records of sales and provides periodic sales report to management for decision-making.
• Keeps abreast of market trends, competitor activities, and industry developments.
• Identifies new sales opportunities through research, industry events, and customer referrals.
• Adheres to company policies, procedures, and quality standards to ensure compliance and consistency in sales and order processing operations.
• Assists with creating content for company’s social media accounts.

Requirements:

• Bachelor’s degree in marketing or a related field from an accredited University.
• 1 - 3 years of experience as a Retail Associate
  

Technical Requirements:

• Proficiency in the use of Microsoft office tools.
• Proficiency in the use of CRM software.
• Technology savvy.

Knowledge Requirements:

• Knowledge of sales process and negotiation techniques.
  

Skills:

• Entrepreneurial and commercial thinking
• Presenting and communicating information
• Persuading and influencing
• Relating and networking
• Delivering results and meeting customer expectations
• Analyzing
• Deciding and initiating action
• Learning and Researching
• Writing and reporting