Recovery Agent

• Contact debtors via phone calls, SMS, emails, and field visits to recover overdue payments.
• Educate and remind customers of their contractual obligations and repayment terms.
• Negotiate repayment schedules, settlements, or restructuring plans in line with company guidelines.
• Maintain accurate records of interactions, payment commitments, and follow-up actions in the company’s database.
• Escalate unresolved accounts to the operations coordinator for further action.
• Adhere strictly to ethical debt collection practices and comply with all company and regulatory policies.
• Provide feedback and reports on debtor trends, challenges, and potential risks.
• Support legal recovery processes where necessary by providing relevant documentation and information.
• Achieve monthly recovery targets as assigned.
• Candidate must have a working laptop.

Requirements:

• B.Sc / HND in business administration, finance, accounting or any related discipline
• Minimum of 2 years’ experience in collections/recovery in a consumer finance company , microfinance, or bank
• Excellent written and face-to-face interpersonal communication and persuasion skills
• Commitment to achieving performance goals
• Knowledgeable in Microsoft Office tools, including MS Excel, Word and PowerPoint.
• Strong analytical and organisational skills and attention to detail
• Great at time management, multitasking and prioritisation skills
• Ability to speak multiple local languages is an advantage.

Location: Lagos, Abuja, and Port Harcourt