Operations Officer

Responsibilities:

• Oversee the daily operations and general administration of the company's properties.
• Conduct routine property inspections to ensure buildings, facilities, and equipment are in good condition.
• Coordinate repairs, maintenance activities, cleaning, security, and other property-related services.
• Manage tenant inquiries, complaints, requests, and maintenance issues professionally.
• Monitor rental payments, lease agreements, occupancy levels, and tenancy records in collaboration with the relevant departments.
• Liaise with landlords, tenants, contractors, facility managers, and service providers to ensure smooth property operations.
• Ensure properties comply with applicable safety standards, building regulations, and company policies.
• Maintain accurate records of property assets, maintenance schedules, operational expenses, and inspection reports.
• Monitor service providers and contractors to ensure quality work, timely delivery, and cost efficiency.
• Support property leasing, tenant onboarding, lease renewals, and move-in and move-out inspections.
• Identify operational challenges and recommend improvements to enhance property value and tenant satisfaction.
• Prepare regular reports on property performance, maintenance activities, tenant issues, and operational costs.
• Ensure vacant properties are properly secured, maintained, and ready for occupancy.

Requirements:

• HND in Estate Management, Property Management, Facilities Management, Business Administration, or a related field.
• Relevant experience in real estate operations, property management, or facilities management.
• Good knowledge of property maintenance, tenancy administration, lease management, and facility operations.
• Strong organizational, communication, negotiation, and problem-solving skills.
• Ability to coordinate contractors, service providers, tenants, and maintenance personnel.
• Proficiency in Microsoft Office and property management software is an advantage.
• Excellent record-keeping, reporting, and time-management skills.
• High level of integrity, attention to detail, and customer service orientation.
• Ability to work independently, manage multiple properties, and respond promptly to operational issues.