Quick Services Restaurant - Outlet Manager
Allen Professional Services
Hospitality & Leisure
Hospitality & Hotel
NGN
150,000 - 250,000
3 weeks ago
Job Summary
As an Outlet Manager, you will oversee the day-to-day operation of your outlet. You will supervise the outlet workers and ensure that the outlet's operations run smoothly, and customers are served promptly. You will ensure that the outlet delivers its sales targets, adheres to the companyâs policies and operational procedures.
- Minimum Qualification: Degree
- Experience Level: Senior level
- Experience Length: 5 years
Job Description/Requirements
Responsibilities:
- Oversee the daily operations of the outlet.
- Plan and assign daily workloads to outlet staff.
- Enforce established policies and procedures.
- Establish operational strategies to meet quality and customer service standards.
- Develop marketing strategies to improve sales and profitability.
- Maintain the outlet facility clean and safe.
- Obtain customer feedback and recommend necessary outlet operational changes.
- Schedule orientations and job training for outlet staff.
- Organize regular meetings to discuss outlet issues and challenges.
- Analyze and resolve problems in a timely and accurate manner.
- Organize special events and entertainment to attract more customers.
- Address customer queries courteously and ensure customer satisfaction.
- Develop cost-effective operational plans to achieve outlet goals.
- Assist in cash handling activities and develop expense and revenue reports.
Requirements:
- First degree in Food Science & Technology, Catering, or related fields.
- Minimum of 3 years relevant work experience in a fast-food services organization.
- Highly experienced in food products and services.
- Sound logistics management, business operations, and financial knowledge.
- Strong managerial skills with a proven track record in delivering targets and efficiencies.
- Fluency in English is essential, with superior oral and written communication skills.
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