Quality Assurance Manager

• Develop and maintain the company’s TQM framework and HACCP in compliance with NAFDAC and best practices.
• Perform quality assurance and food safety management tasks of having to ensure consistent quality of products by developing and enforcing GMP and systems ensuring to validate processes.
• Implement systems to ensure continuous improvement and operational excellence.
• Lead root cause analysis and sustainable corrective actions for quality deviations.

• Supervise the quality control laboratory testing and product analysis activities.
• Report quality metrics and trends routinely utilising analysis tools to determine quality performance.
• Ensure accurate and timely testing, analyses and result reporting of raw materials, in-process samples, and finished products.
• Ensure to provide coaching and mentoring for the quality assurance team, taking responsibility for the team's performance, management and development.
• Collaborate with all stakeholders to improve the performance of all the processes and products with a key focus on quality and volumes.
• Maintain laboratory equipment calibration and validation.

• Establish supplier quality standards and audits.
• Ensure all incoming raw materials meet required quality and safety specifications.
• Work with procurement to develop approved supplier lists.

• Conduct internal quality, housekeeping and food safety audits.
• Ensure readiness for external audits and certification inspections.
• Maintain documentation in line with ISO and food safety standards.

• Address customer complaints and product performance issues.
• Conduct investigations and implement sustainable corrective actions.
• Work with production to ensure products meet customer specifications.
• Should we be saying more about working with production to ensure that we’re using appropriate wheat grists/additive-improver combinations to provide required flour quality? If so, does it belong under this sub-heading or elsewhere? (Have added this under the heading QMS above.)

• Promote a quality culture across the organization.
• Train employees on quality systems, hygiene, and food safety standards.
• Lead initiatives that integrate TQM and continuous improvement principles into daily operations across the organisation

• Bachelor’s degree in food science, microbiology, chemistry, or a related field.
• Minimum 7–10 years of experience in food manufacturing or flour milling.
• At least 3–5 years in a managerial role in quality assurance.
• Professional certification in a food safety or quality management system is an advantage.
• Knowledge of **ISO 9001, ISO 22000, and HACCP.

• Strong knowledge of Total Quality Management (TQM) principles
• Understand enzymes functionality
• Food safety systems implementation
• Analytical and problem-solving skills
• Regulatory compliance knowledge
• Continuous improvement methodologies.

• Leadership and team development
• Well-developed interpersonal skills
• Food laboratory management skills
• Strong personality and not be afraid of decision-making

• Production and mill managers and operators
• Technical baking managers and officers
• Shipping Manager
• Group General Manager

Location: Warri, Delta