Project and Business Operations Manager

Responsibilities:

• Own project execution from planning and site readiness through deployment, installation, commissioning and operational support.
• Develop and maintain project plans, milestones, owners, dependencies, risks, schedules and action trackers.
• Drive agreed installation and deployment targets across active Grid Platforms projects.
• Maintain100% Data Availability Rate (DAR) as the operating target across deployed controllers and coordinate recovery whenever performance drops.
• Monitor field performance and drive issues involving controllers, meters, SIMs, connectivity, cloud systems, site access and commissioning to closure.
• Manage installers and field teams, including scheduling, readiness, performance, documentation and issue resolution.
• Maintain accurate inventory visibility for controllers, meters, SIMs, accessories, spare parts, equipment issued to field teams, and damaged or returned items.
• Coordinate suppliers and vendors, track commitments and delivery timelines, and escalate risks before they affect project schedules.
• Ensure equipment, site, network, installer and stakeholder readiness before field deployment.
• Maintain project documentation, issue logs, risk registers, inventory records, commissioning records and other operational trackers.
• Provide concise leadership reporting covering project progress, DAR, installations, inventory, blockers, risks, actions and decisions required.
• Track project costs, supplier commitments and operational expenditure against approved budgets.
• Coordinate effectively with utility stakeholders and support project, regulatory and documentation requirements.
• Build and improve practical operating processes, checklists, SOPs and reporting systems.
• Support other Grid Platforms projects and business operations priorities as required by the company.

Requirements:

• HND or Bachelor’s degree in Engineering, Project Management, Business Administration, Operations Management, Supply Chain or a related discipline.
• At least 5 years of relevant experience in project management, business operations, field operations, infrastructure, telecommunications, IoT, energy or a related sector.
• Demonstrated experience managing projects with multiple stakeholders, dependencies and deadlines.
• Experience coordinating field teams, installers, suppliers, vendors or technical deployments.
• Strong proficiency in Microsoft Excel or Google Sheets for trackers, analysis, reconciliations and operational reporting.
• Ability to create clear PowerPoint presentations and concise management updates.
• Strong organizational, numerical and problem-solving skills.
• Ability to identify project risks, establish ownership and drive issues through closure.
• Strong written and verbal communication.
• Comfortable working with both technical and non-technical stakeholders.
• Willingness and ability to undertake domestic and occasional international travel, sometimes on relatively short notice.
• Experience in electricity metering, utilities, IoT deployments, telecommunications or energy infrastructure is advantageous but not mandatory.

What Success Looks Like:

• Projects have clear plans, owners, milestones and deadlines.
• Installation and deployment targets are consistently driven to completion.
• DAR is monitored daily and performance issues are identified and acted upon quickly.
• Critical blockers are escalated early rather than discovered after deadlines are missed.
• Inventory can be accurately reconciled from procurement through deployment, return or replacement.
• Vendors, installers and field teams have clear commitments and are actively followed through.
• Leadership has accurate, current visibility into project status, risks and decisions required without having to chase for updates.
• Problems are not simply reported; they are owned and driven toward resolution.

Who We Are Looking For:

• We want someone who takes ownership.
• You should be comfortable asking: What is the blocker? Who owns it? When will it be resolved? What happens if it is not?
• You should be able to move between a project schedule, an inventory tracker, a supplier discussion, a field issue and a leadership update without losing sight of the overall project objective.
• You do not need to be an engineer, but you should be comfortable working around technical products and asking enough questions to understand what is preventing execution.
• We particularly value people who are structured, commercially aware, proactive, detail-oriented and able to operate effectively in a growing company.