Programme & Operations Manager

About Mozisha

Mozisha is building the practice-to-opportunity engine for the AI era in Africa.

We equip Africans with AI-enabled capabilities through role-based workflows, mentorship, apprenticeships, and job pathways, converting AI tool fluency into real economic opportunity.

We work at the intersection of:

• Universities
• Employers
• Global AI platforms (including Google)
• Africa’s next generation of talent

This is not a traditional training organisation — and we are not looking for a traditional programme manager.

Role Overview

Mozisha is seeking a Programme & Operations Manager to own the end-to-end execution of our AI Workflow programmes across multiple roles, cohorts, and partners.

You will be responsible for turning programme design into high-quality, scalable delivery — ensuring consistency, learner outcomes, employer satisfaction, and partner confidence.

This role is critical to Mozisha’s ability to operate at scale.

Key ResponsibilitiesProgramme Delivery & Quality

• Execute Mozisha’s AI Workflow programmes across multiple roles (research, marketing, product, creative, analytics)
• Manage programme timelines, milestones, and deliverables
• Ensure every cohort produces verified outputs and capability evidence
• Maintain quality standards across mentors, facilitators, and learners
  

Operations & Coordination

• Coordinate mentors, facilitators, and apprenticeship partners
• Manage virtual delivery logistics across time zones
• Track learner progress, completion rates, and outcomes
• Ensure smooth onboarding and transitions between phases (practice → apprenticeship → placement)
  

University & Employer Engagement (Operational)

• Support delivery of university-facing activations (e.g. orientation programmes)
• Coordinate employer pilots and apprenticeships
• Translate employer needs into workflow execution requirements
• Ensure employer deliverables are met on time and to standard
  

Monitoring, Reporting & Improvement

• Track key programme metrics (completion, output quality, readiness)
• Prepare reports for internal leadership and partners (including Google-aligned metrics)
• Identify delivery bottlenecks and implement improvements
• Support documentation of best practices and playbooks
  

Process & Systems Development

• Help operationalise Mozisha’s workflow-based model
• Improve internal processes for scalability and consistency
• Work with leadership to evolve programme structures as Mozisha grows
  

Who We’re Looking ForRequired Experience

• 5+ years experience in programme management, operations, or delivery roles
• Experience running complex, multi-stakeholder programmes (education, workforce, tech, or innovation)
• Comfortable managing virtual programmes across regions
• Strong organisational and execution skills
• Experience working with universities, employers, or talent programmes

Strongly Preferred

• Experience in workforce development, employability, or talent programmes
• Familiarity with AI, digital skills, or technology-enabled work (not necessarily technical)
• Experience working in or with African institutions or markets
• Comfort working with senior stakeholders (universities, employers, global partners)

Critical Attributes

• Systems thinker — able to manage complexity without chaos
• Outcome-focused — prioritises real results over activity
• Detail-oriented — execution quality matters
• Calm under pressure — handles multiple moving parts
• Clear communicator — written and verbal
• Self-directed — thrives in remote environments

What This Role Is Not

• Not a purely administrative role
• Not a training coordinator
• Not a marketing role
• Not a passive project tracker

This role requires ownership, judgment, and leadership.

What Success Looks Like (First 12 Months)

• Multiple AI Workflow cohorts delivered successfully
• High learner completion and employer satisfaction rates
• Consistent quality across roles and mentors
• Smooth university and employer pilots executed
• Clear operational playbooks documented
• Leadership confident in Mozisha’s ability to scale delivery

Why Join Mozisha

• Build infrastructure for the future of work in Africa
• Work closely with the founder and global partners
• Shape a category-defining model
• High ownership and real impact
• Fully remote, mission-driven team
  

NB: Only shortlisted candidates will be contacted.

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