Product Officer

Responsibilities:

• Support the end-to-end product development lifecycle, from identifying opportunities and defining requirements to testing, launch, and continuous improvement.
• Gather and analyse customer feedback, business requirements, and market trends to identify product improvement opportunities.
• Translate business and customer needs into clear product requirements, user stories, and functional specifications.
• Work closely with developers, designers, and other stakeholders to ensure products are delivered according to requirements.
• Participate in product testing, including User Acceptance Testing (UAT), and identify, document, and follow up on bugs or product issues.
• Monitor product performance and user behaviour and use data to recommend improvements.
• Support the design and improvement of user journeys and overall customer experience.
• Conduct competitor and market research to identify opportunities for product innovation and differentiation.
• Maintain product documentation, workflows, specifications, and product roadmaps.
• Coordinate with relevant teams to ensure smooth product launches, updates, and feature rollouts.
• Identify product risks, operational challenges, and areas for improvement and recommend practical solutions.
• Track product-related KPIs and prepare reports and insights for management.
• Ensure product features and processes align with applicable business, regulatory, and compliance requirements.
• Support the continuous improvement of the company's digital lending platform and related customer-facing processes.

Requirements:

• Strong product management and product development skills.
• Strong analytical and problem-solving abilities.
• Good understanding of UX/UI principles and user-centered product design.
• Familiarity with web development concepts, APIs, databases, and software development processes.
• Ability to write clear product requirements, user stories, and acceptance criteria.
• Strong communication and stakeholder management skills.
• Ability to work effectively with developers, designers, business teams, and senior management.
• Strong attention to detail and ability to manage multiple priorities.
• Good understanding of product analytics and data-driven decision-making.
• Proficiency with product/project management and collaboration tools.
• Ability to identify problems, investigate root causes, and recommend practical solutions.
• Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, Economics, or a related field.
• Professional certification in Product Management, Agile, Scrum, or a related discipline is an added advantage.
• 3 years of experience in Product Management.
• Strong familiarity with UX and web development.
• Experience in Fintech, digital lending, financial services, or lending platforms is preferred.
• Sharp analytical and problem-solving skills.
• Demonstrated ability to work with cross-functional teams and manage products through different stages of the product lifecycle.
• Strong understanding of digital products and customer-focused product development.