Operations / Workshop Manager

Responsibilities:

Workshop Operations & Job Control:

• Plan, coordinate, and supervise all workshop activities and job schedules.
• Assign jobs to technicians based on skill level and workload.
• Ensure all jobs are opened, tracked, and closed using approved job cards.
• Monitor job progress, turnaround time, and quality of workmanship.
• Ensure vehicles are properly tested and inspected before delivery.

Team Supervision & Performance Management:

• Supervise technicians, apprentices, and workshop support staff.
• Enforce discipline, punctuality, safety rules, and standard operating procedures.
• Coach technicians on diagnostics, repair logic, and best practices.
• Evaluate staff performance and recommend training or disciplinary action where necessary.

Quality Control & Technical Oversight:

• Ensure all repairs meet ROADMECH quality and safety standards.
• Review complex diagnostics and approve major repair decisions.
• Reduce comebacks, reworks, and customer complaints.
• Ensure correct tools, procedures, and repair information are used.

Inventory, Cost & Resource Control:

• Work closely with inventory and procurement teams to ensure parts availability.
• Ensure parts issued match actual jobs carried out.
• Minimize wastage, misuse of parts, and unnecessary replacements.
• Monitor workshop expenses and labor efficiency.

Customer & Management Coordination:

• Liaise with the Sales/Front Desk team on job approvals, timelines, and pricing.
• Communicate technical findings clearly to customers when required.
• Provide daily and weekly operational reports to management.
• Support audits, inspections, and internal reviews.

Health, Safety & Compliance:

• Enforce workshop safety standards and housekeeping.
• Ensure compliance with environmental, health, and safety regulations.
• Maintain a clean, organized, and professional workshop environment.

Requirements:

• Minimum HND
• 1 year of previous experience in a similar role