Operations Support Officer
Job descriptions & requirements
Key Responsibilities
- Provide operational support across departments to ensure efficient workflow
- Monitor and report on daily operational activities, identifying areas for improvement
- Coordinate with sales, customer service, and technical teams to resolve operational issues
- Maintain accurate records of transactions, stock levels, and operational documentation
- Support vendor and partner communications to ensure timely delivery of products and services
- Prepare reports and presentations for management on operational performance
- Ensure compliance with company policies, industry regulations, and quality standards
- Contribute to process improvement initiatives to enhance efficiency and customer satisfaction
Qualifications & Skills
- Bachelor’s degree in Business Administration, Operations Management, or related field
- 2–4 years of experience in operations, preferably within telecom or technology industries
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Proficiency in MS Office Suite (Excel, Word, PowerPoint)
- Problem-solving mindset with attention to detail
Personal Attributes
- Team player with a collaborative approach
- Ability to work under pressure and meet deadlines
- Analytical thinker with a proactive attitude
- Customer-focused and adaptable to changing priorities
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