Operations Support

Responsibilities:

• Assist with the daily coordination of logistics and delivery operations.
• Coordinate with drivers, dispatch riders, customers, vendors, and other stakeholders to ensure smooth operations.
• Monitor and track deliveries, shipments, and assigned routes.
• Follow up with drivers and dispatch teams to confirm pickup and delivery status.
• Assist in planning delivery schedules and assigning jobs based on available resources.
• Prepare and maintain delivery notes, waybills, dispatch records, invoices, and other operational documents.
• Update logistics records, shipment status, vehicle information, and delivery reports.
• Monitor vehicle and driver availability and report operational issues to the Operations Manager.
• Assist with coordinating vehicle maintenance, inspections, fueling, and repairs where required.
• Communicate with customers regarding delivery schedules, delays, pickup arrangements, and other logistics enquiries.
• Follow up on delayed, failed, or incomplete deliveries and assist in resolving issues.
• Assist with monitoring fuel usage, mileage, trip records, and other vehicle-related information.
• Ensure drivers and logistics personnel comply with company procedures and safety requirements.
• Assist with inventory movement, loading, unloading, and warehouse coordination when required.
• Collect and verify proof of delivery and ensure documents are properly filed.
• Prepare daily, weekly, and monthly operational reports.
• Identify operational challenges and escalate issues promptly to management.
• Assist in improving delivery processes, turnaround times, and overall operational efficiency.
• Perform other logistics and administrative duties assigned by the Operations Manager.

Requirements:

• Minimum of OND/HND/Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Transport Management, or a related field.
• Proven years of experience in logistics, transportation, dispatch, warehouse, or operations support.
• Good understanding of logistics and delivery operations.
• Strong organizational and coordination skills.
• Proficiency in Microsoft Excel, Word, and Google Workspace.
• Experience using logistics, dispatch, GPS, fleet-tracking, or inventory-management systems is an advantage.
• Good communication and interpersonal skills.
• Strong attention to detail and record-keeping ability.
• Ability to track multiple deliveries and tasks simultaneously.
• Good problem-solving and decision-making skills.
• Ability to work under pressure and meet tight deadlines.
• Willingness to work flexible hours, weekends, or public holidays when required.
• Ability to work effectively with drivers, customers, vendors, and internal teams.