Operations Specialist

Responsibilities:

• Tactical responsibilities still require judgment and thoughtfulness: “can you work with our accountant to get taxes filed?” or “can you get this NDA out to a customer and coordinate if there are any issues?”
• Work that gets genuinely strategic: How should I think about compensation and benchmarks for my company?” We’ve seen this organically happen at times, when OPs have built a trusted relationship with clients.
• Research and problem-solving for back-office edge cases: An unusual filing. A regulator with an unhelpful website. A vendor who's gone quiet. Something that has genuinely never come up before. You go and find the answer
• Choosing tools and vendors, with the cost in mind: Our clients are early-stage and often bootstrapped; you research the options, compare them properly, and recommend what actually fits their budget  not the biggest name in the market. We expect you to know what things cost and to raise it before anyone asks you to.
• Contributing to our knowledge base. Internal, client-facing, and public-facing: Every startup on earth reinvents the wheel on HR, finance, and legal ops, and it drives us crazy. We're building a reusable source of wisdom and best practice and what you learn goes into it, so nobody has to solve the same problem twice.
• Internal projects that make us stronger. SOPs, systems, dashboards, and operational improvements scoped, executed, and delivered by you.

Requirements:

• 3+ years of work experience that includes interfacing with clients or external parties. 
• HR, Payroll, Finance or Compliance operations experience (We're not looking for a recruitment or sales background)
• You're a total geek for better processes, more standardization, and reinventing things just enough to make them more efficient.
• Ticking items off your list while thinking "how could I do this more efficiently?" brings a smile to your face.
• There's always more to do for clients, and you thrive on getting things done
• You're obsessed with using AI and technology to work smarter.
• You don't wait to be told about a new tool; you've usually already tested it
• You love building deep, trusting relationships with dynamic founders across many industries
• You're smart, detail-oriented, a natural context-switcher with GREAT communication skills
• You have a deep dedication to client service and doing right by people - going above and beyond to make sure our clients love us
• You can focus in stressful situations and prioritise almost automatically
• You're open to giving and receiving feedback, up, down and sideways, using the Radical Candor method
• You start solving before you start asking. When something breaks and there's nobody available, you get going. You escalate with a recommendation, not a question
• You don't mind the unsexy part of running a startup - dealing with regulators (including waiting on hold forever for them to pick up), managing employee offboardings, and basically doing the "startup plumber" work. It might smell, but a strong back office is foundational to success
• You want to join a passionate, fun and kind team for the long term (2+ years). This role might be a stepping stone, and we celebrate our team members' growth - but if you apply, our assumption is that you'd prefer a job you can see yourself in for several years over one you expect to leave within twelve months

Nice To Have, Not Required:

• An understanding of bookkeeping, accounting, or early-stage startup finance
• Comfort with ClickUp, Slack, Notion, and Google Suite

Why This Role Is Special:

• You will run real companies behind the scenes. Very few roles give you this much impact this early
• You get ownership from day one. From the moment you start, you are running real systems for real companies - not shadowing or waiting to be handed responsibility
• You get rare visibility. You'll see how multiple US startups actually operate behind the scenes. Operators almost never get this
• You work with sharp, ambitious teammates who care deeply about doing things well
• You will grow faster than you imagined - start by partnering with experienced Chief of Staffs

Remuneration: $1000 Monthly with quarterly bonuses of up to 30% based on performance

Note: We do not negotiate as we believe it is biased against various groups and creates poor dynamics. Instead, we pay and promote based on performance and meeting clearly defined metrics. Most team members in this role get promoted within their first year.

Read Before Applying:

• We believe in being upfront about the hard parts.
• US hours are required and can be demanding.
• This may not be suitable for everyone
• Remote work has real challenges.
• You need reliable WiFi, power backup, and a quiet workspace
• High ambiguity.
• You must create structure, not wait for it
• Extreme context-switching
• You'll juggle multiple clients, internal stakeholders, and projects at the same time
• You must be comfortable giving and receiving feedback up, down, and sideways
• High ownership.
• Minimal hand-holding.
• You are expected to self-manage
• Client-facing pressure.
• Founders move fast and expect clarity

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Our Values:

• Delight All Stakeholders. Make work feel easier, clearer and more thoughtful for clients, teammates and yourself
• Meritocracy. We reward value created - not longevity
• Experiment & Adapt. Try things, learn fast, improve continuously
• Assume Good Intentions.
• Take feedback well.
• Fix things proactively.
• Be a force multiplier

How to Apply:

• Record one video, no longer than 3 minutes, answering these two questions: why is this role not a good fit for most people, and why is it for you?
• Pick something from the last three years that was yours to lead on your own - not something you supported someone else on. Tell us what you decided, who else was involved and what they did, and what it cost or saved.

A few notes:

• Answer both questions in a single video (loom preferred)
• We're not judging production quality - we want to hear how you think
• We appreciate the use of AI. We don't want AI-generated answers (trust us, we can tell). Tell us your story, in your own words, please.
• Submit the application form(once your video is ready)
• When sharing your resume, please name as follows: Firstname.Lastname.OS - Resume - for example, Jane.Doe.OS - Resume. PDF preferred.

What Happens Next:

• We review your application and video, usually within a week
• A 30-minute screening call, so we can get to know you
• A paid case study - 1 to 2 hours of work, with 72 hours to complete it. You'll receive a payment for your time
• Four interviews to meet different team members, including a Chief Officer (30 mins), a current Operations Specialist (30 mins), our head of Client Operations (30 mins), and finally our CEO (15 mins)
• Offer rollout