Operations Officer

Responsibilities:

Operational Coordination:

• Supervise daily garage operations to ensure jobs are completed accurately, on time, and to standard.
• Track job cards, technician productivity, and turnaround time.
• Monitor the inflow and outflow of vehicles, spare parts, and consumables.
• Enforce compliance with workshop safety standards and operational protocols.
• Support the business managers in ensuring smooth integration between the garage, academy, and corporate office operations.

Process & Workflow Management:

• Implement and update Standard Operating Procedures (SOPs) for workshop and administrative processes.
• Identify process bottlenecks and recommend improvements.
• Ensure accurate documentation of all workshop jobs.
• Support the digitization of job workflows and reporting systems.

Inventory & Asset Management:

• Maintain optimal stock levels of frequently used parts and consumables.
• Monitor tool usage, calibration, and maintenance schedules.
• Track and report inventory discrepancies and wastage.
• Support procurement planning and vendor coordination for parts and logistics.

Customer Service & Quality Assurance:

• Coordinate vehicle delivery timelines with the front desk and technical teams.
• Ensure that all completed jobs undergo quality checks before delivery.
• Follow up on customer complaints and coordinate corrective actions.
• Assist in maintaining high levels of customer satisfaction and retention.

Reporting & Performance Tracking:

• Generate daily, weekly, and monthly operations reports (job status, turnaround time, stock levels, revenue per bay, etc.).
• Track and document technician productivity and efficiency.
• Support the business manager with data for decision-making and performance reviews.

Requirements:

• Strong understanding of automotive workshop operations
• Excellent organisational and coordination skills
• Analytical thinking and the ability to interpret data
• Good knowledge of inventory management and procurement
• Strong interpersonal and communication skills
• Ability to multitask and handle operational pressure
• Proficiency in MS Office, ERP, or workshop management software