Responsibilities:

Operations Management:

Oversee all operational activities, including vehicle diagnostics, repairs, maintenance, inspections, and service delivery.
Develop and implement operational strategies that improve efficiency, productivity, and profitability.
Establish and maintain operational policies, procedures, and service standards.
Monitor daily workshop activities to ensure timely completion of jobs and adherence to quality standards.
Ensure optimal utilization of manpower, equipment, and resources.

Workshop and Service Delivery Management:

Supervise workshop managers, technicians, and operational staff.
Ensure all repair and maintenance activities meet safety and quality requirements.
Monitor job turnaround times and customer satisfaction metrics.
Identify operational bottlenecks and implement corrective actions.
Ensure compliance with manufacturer and industry standards where applicable.

Partnership and Vendor Management:

Manage relationships with strategic partners, service providers, insurance companies, fleet operators, and corporate clients.
Negotiate service agreements and operational partnerships.
Ensure service level agreements (SLAs) are met by internal teams and external partners.
Explore and develop new partnership opportunities to support business growth.

Quality Assurance and Compliance:

Implement quality control measures across all service locations and operational processes.
Ensure compliance with industry regulations, environmental standards, and workplace safety requirements.
Conduct regular operational audits and inspections.
Investigate customer complaints and implement preventive measures.

Financial and Resource Management:

Develop and manage operational budgets.
Monitor operational costs and identify opportunities for cost optimization.
Track key operational metrics and prepare periodic performance reports.
Oversee inventory management, spare parts procurement, and equipment maintenance.
Ensure efficient stock control to minimize downtime and wastage.

Team Leadership and Performance Management:

Strategic Planning:

Collaborate with executive leadership on business expansion and operational growth initiatives.
Analyze operational data and market trends to support decision-making.
Drive process improvement projects and digital transformation initiatives.
Support the launch of new services, locations, or operational partnerships.

Key Performance Indicators:

Requirements:

Bachelor's degree in Mechanical Engineering, Automotive Engineering, Business Administration, Operations Management, or a related field.
A master's degree or professional certifications are an added advantage.
Minimum of 3 - 10 years of progressive operational management experience, preferably in the automotive industry.
Strong understanding of vehicle repairs, maintenance processes, workshop operations, and fleet management.
Experience managing partnerships, vendors, and service networks.
Proven leadership and people management experience.
Strategic thinking and business acumen.
Strong operational and project management skills.
Excellent leadership and team management abilities.
Financial management and budgeting skills.
Negotiation and stakeholder management.
Problem-solving and decision-making.
Customer service orientation.
Excellent communication and reporting skills.
Proficiency in operational management tools and Microsoft Office Suite.

Location: Osogbo, Nigeria

Operations Manager

Excelsa Consults