Operations Manager

Responsibilities:

• Oversee the company's day-to-day operational activities and ensure smooth execution of business processes.
• Coordinate internal teams, workflows, projects, and activities across sales, marketing, administration, and other business functions.
• Develop, implement, and continuously improve standard operating procedures (SOPs), workflows, and internal processes.
• Monitor team performance, productivity, deliverables, and adherence to established processes.
• Set clear operational expectations, deadlines, and performance standards.
• Coordinate workflows relating to property listings, client enquiries, property marketing, sales activities, and other real estate operations.
• Ensure property information, listings, documents, and related operational records are properly organized and updated.
• Monitor sales and operational pipelines to ensure leads, client enquiries, appointments, property viewings, and follow-ups are handled appropriately.
• Track ongoing projects, assignments, property-related activities, and operational deliverables to ensure timely completion.
• Follow up with team members and relevant stakeholders on outstanding tasks, client matters, and deadlines.
• Identify operational inefficiencies, bottlenecks, recurring issues, and areas for improvement.
• Develop and implement practical solutions to improve efficiency, productivity, client experience, and service delivery.
• Coordinate internal communications and ensure important information is communicated effectively across teams.
• Prepare and maintain operational reports, trackers, dashboards, and performance updates.
• Monitor key operational and business metrics and provide regular reports and recommendations to Management.
• Support Management in implementing business strategies, operational initiatives, campaigns, and organizational priorities.
• Work closely with sales and marketing teams to ensure operational support for property campaigns, launches, promotions, and lead-generation activities.
• Coordinate with agents, contractors, vendors, service providers, property partners, and other relevant stakeholders where applicable.
• Monitor the progress of property-related activities and ensure relevant stakeholders are informed of updates, delays, or issues.
• Assist in resource planning and ensure teams have the tools, information, and systems required to perform effectively.
• Monitor operational costs and identify opportunities for improved resource utilization and cost efficiency.
• Establish and maintain systems for documentation, reporting, accountability, and follow-up.
• Support the planning and execution of company projects, campaigns, property launches, events, and special initiatives.
• Ensure operational policies, procedures, and company standards are consistently followed.
• Escalate significant operational risks, client issues, delays, or performance concerns to Management promptly.
• Maintain confidentiality when handling sensitive company, client, employee, property, and business information.
• Continuously identify opportunities to improve the company's operational structure, client experience, and ways of working.
• Perform other reasonable operational and management duties assigned by Management.

Requirements:

• Minimum of 2–5 years' experience in operations, administration, project management, business management, real estate operations, or a related field.
• Previous experience as an Operations Manager, Operations Lead, Business Operations Manager, Project Manager, or similar leadership role is strongly preferred.
• Experience within real estate, property management, construction, sales, or a related industry is an advantage.
• Proven experience managing teams, workflows, projects, or multiple operational functions.
• Strong understanding of business operations, process improvement, and performance management.
• Strong understanding of client management, sales support, and business workflows.
• Excellent organizational and time management skills.
• Strong leadership, delegation, and team coordination abilities.
• Excellent written and verbal English communication skills.
• Strong problem-solving and decision-making skills.
• Ability to analyze operational data and translate findings into practical actions.
• Strong proficiency with digital productivity, communication, CRM, and project management tools.
• Experience with tools such as Google Workspace, Microsoft Office, Slack, ClickUp, Asana, Trello, Notion, Monday.com, CRM platforms, or similar tools.
• Strong reporting, documentation, and presentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and take ownership of responsibilities.
• High level of accountability, professionalism, discretion, and attention to detail.
• Reliable internet connection and suitable equipment for remote work.
• Willingness and ability to work according to a schedule aligned with Eastern Time (ET).

Key Skills:

• Real Estate Operations
• Operations Management
• Team Leadership
• Process Improvement
• Project Coordination
• Sales Operations
• Client Management
• Workflow Management
• Performance Management
• Property Operations
• Strategic Planning
• Problem-Solving
• Decision-Making
• Reporting & Analytics
• SOP Development
• Resource Management
• Communication
• Time Management
• Risk Identification
• Accountability & Follow-Up

Performance Expectations:

• Performance will be assessed based on factors including:
• Operational efficiency and effectiveness.
• Timely completion of projects and deliverables.
• Team productivity and accountability.
• Effective coordination of sales, marketing, property, and administrative workflows.
• Successful implementation and improvement of operational processes.
• Quality and accuracy of operational reporting.
• Reduction of recurring operational issues and bottlenecks.
• Effectiveness of team coordination and internal communication.
• Accuracy and organization of property, client, and operational records.
• Timely handling and follow-up of client and business-related activities.
• Adherence to company processes, policies, and standards.
• Quality and speed of problem resolution.
• Resource utilization and operational cost efficiency.
• Successful execution of property campaigns, projects, and company initiatives.
• Ability to identify risks and address operational challenges proactively.
• Contribution to overall business performance, client experience, and organizational growth.

What We Offer:

• Remuneration: NGN 275,000 monthly.
• Fully remote work arrangement.
• Opportunity to work closely with Management and influence the operations of a growing real estate business.
• Professional growth and leadership development opportunities.
• Opportunity to build and improve systems, processes, and operational structures.
• Exposure to real estate sales, property marketing, client management, and business operations.
• A dynamic and performance-driven working environment.