Operations Manager

Responsibilities

• The Operations Manager will be the right-hand person of the CEO.

• Collaborate with the CEO to develop and implement operational strategies aligned with the company's overall objectives and growth targets.

• Provide leadership, and guidance, and foster a culture of accountability, and collaboration within the team.

• Responsible for wholesale account setups and continuous management, facilitating vendor guidelines, supervising and maintaining all customer service experience.

• Update all products to include product descriptions, pricing, tagging, collection management, and inventory integrity. 

  Coordinate with suppliers, manufacturers, and logistics partners to maintain optimal inventory levels and meet customer demand.

• Identify opportunities for process improvement and efficiency enhancement across all aspects of the supply chain, including procurement, production, inventory management, and distribution.

• Actively lead with safety, production, cost and quality at the forefront of all decision-making.

• Implement and maintain quality control measures to uphold product standards and customer satisfaction. 

• Ensure compliance with regulatory requirements and industry standards about operations, safety, and environmental sustainability. 

• Identify and mitigate operational risks to safeguard the integrity of the supply chain and protect the company's interests.

• Implement inventory tracking systems and procedures to monitor stock movements and identify discrepancies.

• Be comfortable speaking with all business providers and partners.

Qualifications & Professional Experience:

• 5 years experience in the fashion industry or operations.

• Capable of making decisions independently.

• Intermediate to advanced computer skills (eg. Excel, spreadsheet software, PowerPoint/slides) as well as the ability to set up wholesale accounts.

• Forward-thinkers with the ability to articulate points of view and improve processes. 

• Ability to quickly recognize, diagnose and solve challenges and workflow.

Core Skills & Functional Competencies:

• The ideal candidate is a fast learner, detail-oriented and has a love for fashion, with extensive operations experience.

• Be patient, have strong communication skills and have the capability of giving and receiving effective feedback including disciplinary action conversations.

• Have a positive, “can-do” attitude and excellent interpersonal skills.

• Ability to work flex shifts, hours, nights and weekends as business dictates.

• Strong written and verbal communication skills.

• Must operate with a sense of urgency and have attention to detail.

• Align with the company's Core Values to ensure the best customer experience.

General Conditions

• Remuneration: NGN 350,000 - 450,000