Operations Manager

• Dual Control Procedures: Enforce dual control procedures to safeguard financial transactions.
• Teller Oversight: Supervise teller duties and assist during peak customer transaction periods.
• Pre-Audits: Conduct pre-audits to ensure compliance with established procedures.
• Product Knowledge: Stay informed about deposit, business, and consumer loan products.
• Cash Management: Maintain adequate cash supplies at the facility.

Compliance and Risk Management:

• Legal and Fiscal Compliance: Ensure adherence to legal and fiscal regulations.
• Risk Mitigation: Monitor activities to prevent risks and uphold the credibility of the bank.
• Portfolio Quality: Strive for sustainable portfolio growth and quality.

Strategic Leadership:

• Branch Management: Provide strategic direction for branch operations
• Expansion and Decentralization: Oversee portfolio growth, expansion, and decentralization.
• Community Engagement: Participate in community development activities to raise awareness of the bank’s presence.

Staff Mentorship and Development:

• Observation and Assistance: Mentor operations team members by observing daily activities and resolving complex issues.
• Workflow Setup: Establish efficient workflow processes.
• Training and Support: Provide necessary support for smooth operations.

Customer Relations and Service Culture:

• Client Satisfaction: Promote positive customer experiences
• Service Culture: Instill the bank’s service culture in staff through coaching and incentives.
• Feedback and Improvement: Offer valuable suggestions to enhance operations.

Requirements:

• Bachelor’s degree in a relevant field (e.g., Business Administration, Finance, Economics).
• Prior experience in microfinance or banking is advantageous.
• Age: No specific age requirement.
  

Skills:

• Strong leadership and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency in financial management and risk assessment.
• Knowledge of microfinance industry regulations.
• The ideal candidate will be a proactive leader who ensures operational excellence while fostering a positive work environment.

Location: The candidate should reside within the Lekki-Ajah axis.

If you meet these criteria, we encourage you to apply and contribute to our mission of financial inclusion and community development.