Operations & Marketing Manager - Travel Agency
NutriGlobe
Hospitality & Leisure
Job Summary
As the Operations and Marketing Manager, you will lead our Travel and Wellness team. You will play a pivotal role in delivering exceptional service to our clients, ensuring their travel experiences are seamless and memorable.
- Minimum Qualification: Degree
- Experience Level: Senior level
- Experience Length: 3 years
Job Description/Requirements
Responsibilities:
Customer Service:
- Providing personalized assistance to clients in person, over the phone, and via email to understand their travel needs and preferences.
- Offering expert advice on destinations, accommodations, transportation, and activities to create tailored itineraries.
- Handling inquiries, resolving complaints, and ensuring customer satisfaction throughout the travel process.
Booking and Reservations:
- Making flight, hotel, car rental, and tour reservations using our booking systems and platforms.
- Managing reservations, including changes, cancellations, and upgrades, while adhering to company policies and procedures.
- Processing payments, issuing tickets, and managing travel documents accurately and efficiently.
Social Media and Marketing:
- Utilizing social media marketing skills to promote the business
- Promoting travel packages, deals, and promotions to drive sales and meet revenue targets.
- Upselling additional services such as travel insurance, airport transfers, and guided tours to enhance the travel experience and generate additional revenue.
Administrative Tasks:
- Maintaining organized records of bookings, payments, and client information.
- Assisting with inventory management, including tracking available seats, rooms, and other travel-related inventory.
Requirements:
- At least 3 years experience in the same role or a similar one
- Bachelor's Degree in Hospitality or a similar field of study
- This position is open preferably to a Female candidate
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