Retail Operations Manager
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Job summary
This role will oversee daily store operations, including staff supervision, inventory management, merchandising, and adherence to company standards and operational procedures.
Min Qualification:
HND
Experience Level:
Senior level
Experience Length:
5 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Lead pre-opening supermarket setup
- Develop operating procedures and systems
- Establish inventory and stock-control procedures
- Coordinate suppliers and purchasing
- Supervise receiving and storage
- Set up product categories and merchandising
- Supervise POS operations
- Recruit and train supermarket staff
- Monitor daily sales and gross margins
- Control stock losses and shrinkage
- Monitor slow-moving and expired products
- Establish daily/weekly/monthly reporting
- Manage customer-service standards
- Prepare sales and operational targets
- Coordinate with Finance/Admin
- Work closely with the bakery and pastry teams
- Make recommendations to management for improving profitability
Requirements:
- Minimum of an HND
- Minimum of 5 years of relevant retail/FMCG experience
- Minimum of 3 years in a supervisory/management capacity
- Proven supermarket/retail management experience
- Strong inventory-management experience
- Experience with POS/retail software
- Good understanding of gross margin and retail profitability
- Strong staff-management skills
- Good supplier/procurement experience
- High integrity and accountability
- Strong communication and reporting skills
- Ability to work in a new business environment and build systems from scratch
- Particularly desirable experience with large supermarkets, FMCG chains, Hypermarkets, Modern retail, Multi-department stores, Retail ERP/POS systems, and opening a new retail outlet
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